Project Manager - US

AT CASTOR, WE DRIVE FASTER, SMARTER MEDICAL RESEARCH

We believe that faster, more diverse clinical trials help extend the human health span and provide a greater return on investment.

We strive to improve the clinical trial experience for patients, sites and sponsors, using technology to accelerate every step of the clinical trial journey.

Our modular clinical trial platform enables the capture and re-use of research data from anywhere, anytime and helps optimize each activity in the clinical trial journey by reducing human effort with technology. From recruitment to monitoring, we help make it easier to design and deploy trials, enroll and engage patients, collect data and analyze results.

If you’re passionate about designing innovative solutions for the clinical research industry and thrive in a dynamic SaaS environment, we’d love to hear from you!

The main focus of the role
Our Professional Services team advises and supports thousands of Castor users from all over the world, ensuring that they get the best out of our products. The Project Manager is accountable for delivering customer projects on time, on budget, within the contracted scope, and with the highest level of quality.  The Project Manager will plan projects and lead cross-functional teams, internally and externally,  to deliver accordingly to achieve high customer satisfaction.

What you’ll be doing:

• Develop and own comprehensive project plans, including timelines, budgets, resource allocation, and risk management strategies to ensure successful project delivery.
• Lead the creation of complex project workflows.
• Lead thorough technical risk analysis to ensure high usability and data quality.
• Lead and motivate cross-functional project teams, internally and externally, ensuring clear communication, goal alignment, and effective collaboration throughout the project lifecycle.
• Maintain and drive accountability for  an accurate and thorough RAID Log  which is regularly reviewed  with all key stakeholders to ensure all parties are aware of current status and their role in next steps to achieve successful outcome.
• Perform accurate and timely maintenance of key project data  such as milestones, timesheets and budget.
  Work with internal and partner resources to ensure all deliverables are of the highest quality and are delivered on time and on budget with limited senior management guidance.
• Act as a trusted advisor and provide clear, effective, and timely internal and customer-facing communications, escalation paths, and processes.
• Collaborate with external partners and manage their activities and deliverables as needed to ensure the client receives a streamlined, high quality experience.
• Contribute to Professional Services best practices and process improvements.
• Achieve targeted customer satisfaction measures on your assigned projects.
• Proactively mentor, coach and share your expertise with team members.
  

What you’ll bring:

• 5+ years of Project Management experience in the Software Development Lifecycle (SDLC) for clinical software.
• Strong understanding of EDC/CDMS, eConsent and eCOA solutions and services.
  3+ years of eCOA services scale licensing, translations, device provisioning, Helpdesk and data management.
  Highly comfortable in leading  technical discussions of solutions and workflows. 
  
• A passion for positive, customer-focused outcomes achieved with a high degree of ethics and integrity.
• Highly organized with a strong attention to detail.
• Manages commitments effectively, meets deadlines and keeps customers up to date.
• Able to plan, lead, facilitate, and document effective meetings.
• A collaborative and resourceful approach, with a “can do” attitude and voracious appetite to learn and grow.
• Demonstrated maturity and highly effective techniques of advocacy, persuasion, presentation, conflict/escalation management, and communication.
  

Nice to have:

• A solid understanding of medical terminology, specifically in the clinical trials space.
  Ability  to understand clinical protocols and translate these into client requirements/scope.
• Salesforce reporting experience.
  
• PMP, PRINCE2, or other Project Management certification.
• Life science or IT degree or another suitable degree.
  

 
How Castor takes care of you

At Castor we truly live and breathe one of our core values, believing we can achieve anything with a healthy and happy team. Our benefits reflect this:

• Guaranteed ‘happy holidays’ bonus  
  
• Employee Stock Option Plan 
  
• Learning & Development budget to support your growth
  
• Unlimited annual leave 
  
• A fully remote role, with support for your home office set-up and annual ‘Remote Productivity’ budget
  
• A flexible working schedule: nobody is tracking your time except you, we focus on output and delivery
  
• A great work-life balance
  
• Quarterly downtime weeks, access to OpenUp, well-being workshops, sleeping courses, virtual company events and celebrations

We are a remote company. At Castor,  we value flexibility and believe that the best talents can work anywhere in the world. From flexibility improvements to productivity growth, we want to make sure you are happy, healthy, and productive while working from home.

Every Castorian counts. We celebrate you for who you are. We build products to make clinical research accessible to the world and a company where everyone, anywhere, is welcome. It does not matter where you are from, where you are based, or what your gender, age, or sexual orientation is.

Our remote setup is for your family, your work-life balance, your mental health, and your right to be your most authentic self. You are celebrated for who you are, for all the differences and quirks that define you. We want your unique voice to be heard and succeed together as a happy and healthy team!

Castor continues to grow as an Equal Opportunities Employer. We strongly encourage applications from women, people of color, and people from the LGBTQ(+) community. Please feel free to share the pronouns you use (for example she/her/hers, he/her/his, they/them/theirs, etc.).