Head of Global Communications

Job Description:

Head of Global Communications

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list. 
 

Pattern is the leader in global e-commerce and marketplace acceleration, headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands — including Bosch, Nestlé, Stance, TUMI, and Panasonic — rely on the company’s e-commerce acceleration platform to grow their online sales on direct-to-consumer websites, online marketplaces, and other digital channels in more than 60 countries, all while managing fulfillment and logistics. With last year's revenue exceeding $1 Billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.
 

We’re looking for a dynamic, creative, and strategic communications leader to amplify our story worldwide. If you thrive in a fast-paced, high-energy environment and love being in the driver’s seat, this is your chance to join a team that’s leading ecommerce innovation. As the Director of Global Communications, you’ll be the powerhouse driving brand excellence across public relations, internal communications, social media, and content marketing. Reporting directly to the Chief Marketing Officer, you’ll shape brand perception and affinity, inspire your team, and ensure every touchpoint delivers a “wow” moment. This role is perfect for a bold leader who thinks creatively, executes flawlessly, and has a passion for building. 
 

This is a unique opportunity to grow and scale a multi-billion-dollar B2B brand with a unique story to tell. As the pioneer of ecommerce acceleration and one of the only female-founded companies in Utah, plus incredible ecommerce experts and thought leaders, we are poised to take our storytelling to the next level. You will collaborate with executives on company announcements and thought leadership pieces as well as other marketing functions to develop and execute communication strategies that support key brand moments and product launches. You will drive our share of voice across key media partners and publications, amplifying Pattern’s narrative to generate interest and consideration for our products, and fostering loyalty and love for the Pattern brand. This is a full-time hybrid role in the Corporate Marketing organization, reporting to the Chief Marketing Officer in our Lehi, UT office.
 

Frequently Asked Questions

What is a day in the life of the Head of Global Communications?

• Build and scale a world-class global PR function

• Maximize the impact of company announcements by driving consistent business press coverage through thought leadership, executive profiles, and compelling customer and partner stories

• Serve as a trusted advisor and thought partner to executives, to create and deliver compelling messaging for corporate announcements, product launches, and key business initiatives

• Develop a strong network of reliable global spokespeople to meet communication needs in every region

• Craft and execute a comprehensive global communications strategy that aligns with broader marketing, sales, and business objectives, reinforcing Pattern’s position as a market leader

• Oversee all facets of external communication, including media relations, thought leadership, public relations, and executive visibility

• Build and maintain relationships with top-tier media outlets, journalists, and industry influencers to secure positive coverage

• Support the development and continuous refinement of Pattern’s overarching narrative, ensuring it resonates with the market and fosters advocacy among prospective and current customers

• Identify and craft key messages and storylines that differentiate the brand in competitive markets, positioning Pattern as an industry leader

• Manage crisis communications and reputation management strategies for Pattern

• Work closely with the marketing team to ensure messaging is consistent across all channels and campaigns

• Lead and mentor a global team, fostering a collaborative, high-performance culture with opportunities for continuous development and growth

What will I need to thrive in this role?

• A Bachelor's degree in journalism, communications, or a related field is required; an advanced degree is preferred

• Over 15 years of combined experience in communications, PR, and brand leadership roles

• In-depth knowledge of the eCommerce and technology sector, with strong relationships with U.S. and international media, and a proven ability to manage complex communication strategies across multiple regions

• Expertise in translating complex technology concepts into clear, compelling narratives

• Extensive media relations experience with a strong network of press and influencers

• Experience in creating crisis communication plans and effectively managing issues as they arise

• Demonstrated ability to manage a global team across multiple time zones

• Exceptional verbal and written communication skills

What does high performance look like?

• You thrive working in a fast-paced environment, balancing strategic thinking with hands-on execution

• You make data-driven decisions and are able to measure the impact of communications efforts

• You are an inherent collaborator and can develop relationships with cross-functional teams with ease and build trust quickly to foster teamwork

• You are seen and trusted as a Global Communications expert at Pattern, owning and executing your vision and strategy while soliciting feedback from your stakeholders to optimize your plans.

• You are crystal clear in communicating your vision and plans, securing alignment around  your prioritization. Everyone is excited about your deliverables.

• You are a master at balancing strategy creation while also delivering results. 

What is my potential for career growth?

This role could potentially grow to include all of Pattern brand marketing - inclusive of creative and design. 

What is the team like?

The team follows a hybrid work schedule, working in the office a minimum of Monday, Wednesday and Thursday with the option to work from home Tuesday and Friday.

Sounds great! What’s the company culture?

We are looking for individuals who are:

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

• Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• An initial phone interview with Pattern’s talent acquisition team

• A skills-focused video interview with the hiring manager

• A performance and culture-focused video interview with internal stakeholders

• An onsite interview with a panel of department leaders and the CMO

• Reference checks 

• Executive review

How can I stand out as an applicant?

• Be prepared to talk about professional accomplishments with specific data to quantify examples

• You get things done and quickly

• A proven history of developing and executing successful global communications strategies for high-profile brands, including securing coverage in top-tier media outlets

• Understand Patterns mission, values, and culture and demonstrate how you embody these into your work

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce accelerator industry! We are a company full of talented industry experts that evolves quickly and often, we set big goals and work tirelessly to achieve them, and we love our Pattern family. We also believe in having fun and balancing our lives, so we offer awesome benefits that include

• Unlimited PTO

• Paid Holidays

• Onsite Fitness Center

• Company Paid Life Insurance

• Casual Dress Code

• Competitive Pay

• Health, Vision, and Dental Insurance

• 401(k)

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.