Job description

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

1) providing the best services for homebuyers

2) led by advantaged underwriting in insurance

3) to protect the whole home.

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

The future is bright for the Porch Group, and we’d love for you to be a part of it, as our Porch Moving Group | Service Representative I

THE POSITION

A Service Representative I will have excellent communication skills and a positive attitude to support the Marketplace Team and assist with booking and fixing issues brought up by customers/service providers. They are expected to be proactive in claiming and resolving assigned issues for orders within a timely manner. We expect integrity and consistent follow up with issues they are assigned. This role will require you to work a minimum of two weekend days a month.

WHAT YOU DO

Enthusiastically answering customer calls
Treat all customers, but especially customers sent from our Partners, with the customer service expected by our center.
Calling Outbound leads assigned to you on a daily basis
Model excellent customer sales and service skills
Follow correct procedure when resolving customer and service provider issues
Intentionally, accurately, and consistently communicate HAH policies that apply to customer/service provider issues.
Actively claim and resolve customer issues correctly.
Manage workflow so that every customer is addressed within a timely manner
Stay on top of time sensitive issues
Keep a kind and positive tone while working with upset customers and service providers
Foster teamwork
Meet metrics for your given position
Any other additional tasks assigned by management

WHAT TO EXPECT:

Quick recruitment process through video calls.
Pay rate: MXN 116.00 an hour
Training: paid initial training, as well as ongoing training to help you develop in your role and career.
Career path: this is only the beginning! We offer real opportunities for career growth as our team keeps on growing!
Support: You’re working from home, but not alone! Your team is available in real-time to help you be successful!
Work/Life Balance: This is a 100% remote job, which means no more time wasted in traffic! Spend more time at home, where your family needs you!

WHAT YOU BRING:

You have strong time management skills and a committed work ethic
You have a very positive attitude and are willing to learn from and accept mistakes
You possess excellent communication, sales, and customer service
Be VERY detail oriented
Will go above and beyond to make sure that customers and service provider understand any changes made to orders
You possess intermediate computer skills and can adapt to new technologies
You learn quickly, and are resourceful and have the ability to seek out appropriate points of contact to get all necessary information
You’re a team player (this is a team)

Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.

Equipment: a laptop (or a desktop computer) and an internet connection that meet our minimum requirements.

#LI-FQ1

#LI-DNP

#LI-Remote

What’s next?

Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.

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