Client Account Manager - Call Center

Inizio Engage has a long-standing partnership with a leading pharmaceutical company, across Commercial, Patient Solutions, and Medical Affairs businesses.

Our client Account Manager (CAM) accomplishes project goals by planning, evaluating, and improving project-specific activities. You will manage the daily relationship with the assigned client(s) and must collaborate with your partners and departments. The CAM ensures that agreed client objectives are met in a fiscally responsible manner for both the client and Inizio.

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

What’s in it for you?

• Competitive compensation 
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions 
• Generous performance-driven Incentive Compensation package 
• Competitive environment with company wide recognition, contests, and coveted awards 
• Exceptional company culture 
• Recognized as a Top Workplace USA 2021 
• Awarded a “Great Place to Work” award in 2022 and 2023 
• Fortune Best Workplaces in Biopharma 2022 

What will you be doing?

• Manage all aspects of program delivery, upkeep, and/or growth; assess, clarify, and address clients' needs to provide solutions
• Communicate with the client and provide status updates throughout the implementation process and during the duration of the program
• Work with clients and our teams to find efficiencies and propose creative solutions
• Write or collaborate on and ensure the currency of client SOPs and Work Instructions.
• Arrange and lead status calls with the appropriate frequency for the program needs
• Provide accurate invoicing and track expenses against client budgets, including reviewing P&Ls and identifying items that need discussion with the Client Account Director (CAD).
• Help with the annual contract renewal process (if applicable) with the involvement of relevant Inizio resources.
• Attend live client meetings, operational meetings, conferences, and other commitments
• Complete all required administrative tasks promptly within the deadlines required for the program and Inizio Engage.
• Ensure compliance with all company and client policies, procedures, and training requirements.
• For direct reports, establish performance standards and provide coaching and feedback; conduct performance evaluations; coordinate new hire training and monitor staffing levels.
• Safeguard patient privacy by following HIPAA guidelines

What do you need for this position?

• Bachelor’s Degree or equivalent work-related experience
• Call center project management experience
• 3 + years of project management or related experience
• Reimbursement/Prior authorization experience
• Knowledge of medical/pharmaceutical terminology
• Negotiation skills.
• Ability to travel for national meetings and at client requests.

About Inizio Engage 

 
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.  

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at:  https://inizio.health/ 

Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.  Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records. 

Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.