Technology Customer Support Logistics Center, Pacific

WHO YOU’LL WORK WITH

This role will be based in Nike’s new warehouse in Ravenhall, Victoria and closely work with other Technology Operations (Tech Ops) functions and Global Ops & Logistics stakeholders. The successful candidate will also closely interact with warehouse stakeholders in the distribution centre to help to execute overall Nike Australia business plans and need to work with other IT streams in Tech and counter parts across the globe as necessary.

WHO WE ARE LOOKING FOR

We are looking for a seasoned professional who has experience in supporting enterprise level infrastructure and software related platforms and technologies within a logistics centre. Critical to this role is obsessing over how products are performing in production and working closely with our Production Support organisation as well as product owners to assess incident and problem trends impacting the business.

• Proven track record of working within an Omnichannel facility.
• Experience implementing new systems as well as modernisation initiatives focused on both cloud and onsite services.
• Familiarity with materials handling equipment (MHE) and robotics.
• Ability to support all operational software, systems and infrastructure.
• An understanding of our software and hardware solutions on site.

WHAT YOU’LL WORK ON

As a Logistics Customer Support team member, you will be responsible for leading the incident management and service delivery. You will use your broad background in IT service management to design and deliver IT operation services. Important to the role is the ability to identify, evaluate, and execute IT operation service requirements and solutions. In addition, you should be able to communicate with business stakeholders and project teams on IT operation service management and transition.

You will manage:

• Daily operation services.
• L1/L2 & End User Computing support.
• all warehouse infrastructure to AV systems.
• Support the Operations & Logistics team & wider Tech Ops team to ensure end-to-end management of incidents.