Job description

About Numeral:

Numeral automates sales tax compliance for ecommerce and SaaS companies. We are a YC W23 startup that’s growing extremely fast and tackling a major market. If you’re looking to make a huge impact at an early-stage, hypergrowth company, read on.

💁 Position Overview:

The Implementation Manager position is a dynamic role designed for someone excited to establish the playbook for how we set up customers for success on the Numeral platform.

Numeral is a magical experience that allows companies to put their sales tax compliance on autopilot. But, for a truly hands-off, automated experience, companies need to make sure their accounts are configured properly. That’s where you come in.

You’ll be working directly with our largest customers. And, you’ll work cross-functionally with teams across Numeral, from sales and support to design and engineering. You are a project-lead and quarterback, and your goal is to move our newest clients over the finish line as fast as possible.

📝 Responsibilities:

Manage a portfolio of clients, helping them fully onboard with Numeral.
Become an expert at how Numeral operates, learning every part of the how our operations fit together.
Hop on calls and answer daily emails from clients in a timely and professional manner.
Go above and beyond to offer a truly awesome experience for our newest customers.
Always be thinking and providing feedback about how our onboarding process can improve.
Move fast, but also have an intense attention to detail, so that clients are set up for success in the long-run.

🎓 Qualifications:

At least 2 years of professional experience in customer success, account management, biz ops, or consulting roles.
Client advocate: You go above and beyond to create an awesome customer experience.
Highly organized: You pay attention to the tiniest details and create personal systems in your day-to-day to ensure nothing slips.
Project manager: You can see a problem and recognize the steps needed to overcome obstacles. And then, you can execute. You’re able to work cross-functionally with ease.
Multitasker: You can juggle multiple clients and projects and issues at the same time, and again, ensure nothing slips.
Selfless: You assist your teammates, support your clients, ultimately, help Numeral become better each day.

Benefits: