Revenue Operations Manager

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense.

The Role:

We are looking for a strategic and results-oriented Revenue Operations Manager to join our Revenue Operations team and drive efficiency, growth, and alignment across Sales, Marketing, and Partner Success. In this key role, you will analyze data, streamline processes, and improve workflows to ensure operational excellence and the seamless execution of revenue-generating strategies.

 As a trusted partner to leadership, you will provide actionable insights that align operations with company goals, helping to accelerate growth and optimize the buyer’s journey.

What You'll Do:

• Optimize Operational Workflows: Design, refine, QA, and implement workflows and processes that enable Sales, Marketing, and Partner Success teams to operate at peak efficiency. Streamline operations to ensure seamless handoffs and alignment across departments, improving the overall customer lifecycle experience.

• Empower Data-Driven Decisions: Develop and maintain reports and dashboards that provide leadership with real-time visibility into key metrics, including pipeline health, revenue trends, and performance insights. Use data to drive actionable strategies that improve operational performance.

• Enhance Revenue & Forecast Clarity: Partner with Finance to support revenue forecasting, analyze commission reports, and generate revenue-related insights that align with business goals and drive clarity across the organization.

• Collaborate Cross-Functionally: Work closely with leaders and teams across Sales, Marketing, Partner Success, and Finance to identify growth opportunities, align priorities, and deliver scalable strategies that maximize impact.

• Resolve Bottlenecks & Streamline Processes: Proactively identify inefficiencies and bottlenecks in go-to-market processes. Implement strategic solutions that reduce friction, streamline operations, and enhance overall effectiveness.

• Deliver Strategic Insights: Act as a trusted advisor to senior leadership by providing thoughtful analysis and recommendations that guide decision-making and contribute to organizational growth.

What You'll Bring:

• 5+ years of experience in Revenue Operations, Marketing Operations, Sales Operations, or a similar role in a SaaS company (healthcare experience is a plus).

• Extensive experience with SaaS tools such as Salesforce, Hubspot, Ironclad, Gong, or similar platforms that support operational excellence.

• Strong understanding of go-to-market strategies and key metrics that influence success in Sales, Marketing, and Customer Success.

• Exceptional analytical and spreadsheet program (Excel/Google Sheets) skills, with the ability to interpret complex data, identify trends, and translate insights into actionable operational plans.

• Proven track record in building and maintaining commercial dashboards and reports that provide clarity and support data-driven decision-making.

• Demonstrated ability to align cross-functional teams around shared goals, priorities, and revenue-driving strategies.

• Excellent project management skills, with a history of successfully leading and driving complex initiatives to completion.

• Strong communication and interpersonal skills, with the ability to influence stakeholders and collaborate effectively across teams.

• A proactive, problem-solving mindset, with a focus on continuous improvement and operational scalability.

Why Work at Abridge?

• Be a part of a trailblazing, mission-driven organization that is powering deeper understanding in healthcare through AI!

• Opportunity to work and grow with talented individuals and have ownership and impact at a high-growth startup.

• Flexible/Unlimited PTO — Salaried team members can take off as much approved time off as they need, plus 13 paid holidays

• Equity — For all salaried team members

• Medical insurance — We pay 100% of the premium for you + 75% for dependents. 3 Aetna plans to choose from.

• Dental & Vision insurance — We pay 100% of the premium for you + 75% for dependents. 2 Aetna plans to choose from.

• Flexible Spending (FSA) & Health Savings (HSA) Accounts

• Learning and Development budget — $3,000 per year for coaching, courses, workshops, conferences, etc.

• 401k Plan — Contribute pre-tax dollars toward retirement savings.

• Paid Parental Leave — 16 weeks paid parental leave, for all full-time employees

• Flexible working hours — We care more about what you accomplish than what specific hours you’re working.

• Home Office Budget — We provide up to $1,600 in a one-time reimbursement to set up your home office.

• Sabbatical Leave — 30 days of paid Sabbatical Leave after 5 years of employment.

• ...Plus much more!

Life at Abridge

At Abridge, we’re driven by our mission to bring understanding and follow-through to every medical conversation. Our culture is founded on doing things the “inverse” way in a legacy system—focusing on patients, instead of the system; focusing on outcomes, instead of billing; and focusing on the end-user experience, instead of a hospital administrator's mandate.

Abridgers are engineers, scientists, designers, and health policy experts from a diverse set of backgrounds—an experiment in alchemy that helps us transform an industry dominated by EHRs and enterprise into a consumer-driven experience, one recording at a time. We believe in strong ideas, loosely held, and place a high premium on a growth mindset. We push each other to grow and expose each other to the latest in our respective fields. Whether it’s holding a PhD-level deep dive into understanding fairness and underlying bias in machine learning models, debating the merits of a Scandinavian design philosophy in our UI/UX, or writing responses for Medicare rules to influence U.S. health policy, we prioritize sharing our findings across the team and helping each other be successful.

Diversity & Inclusion

Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).

Staying Safe - Protect Yourself From Recruitment Fraud

We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.