Associate Director Product Manager

Opportunity:

Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are passionate about meeting their needs and exceeding customer expectations through every interaction. Our Chewy Health Services team is passionate about redefining how vets and pet parents care for their pets and are on a multi-year journey to reinvent the experience of working with your veterinarian to keep your pets happy and healthy.

As part of this mission, we are hiring an Associate Director Product Manager in our Bellevue, WA | Boston, MA or Plantation, FL office to help us build experiences within our PIMS (Rhapsody) for our care teams in Chewy Vet Care (CVC) practices. This position is a rare opportunity to get in from the beginning of a team that seeks to reinvent how care is delivered in the pet health industry, and work in a dynamic and innovative team.

You will own building out a roadmap, getting alignment with partners, leading intake and prioritizing dev work. In addition, this role will be responsible for ensuring the features are delivered as planned, supervising to key performance indicators, and for trends from metrics for optimization and continuous improvement.

You will work cross-functionally across Product, Design, Technology, Merchandising, Customer Service, Operations, and Executive leadership teams to create, build, and implement a product vision and multi-year roadmap to complement the growth of our new Chewy Vet Care business.

In this role you will:

• Use your customer focused approach to drive outstanding PIMS experience for both care Team Members and pet parents.
• Be the guide in the use cases and users/customer types that use Rhapsody’s checkout.
• Write detailed requirements and use case and connect with partners.
• Envision and explore the feasibility of new insights that will be impactful to pet parents or care team around checkout.
• Define and analyze measures of success and then transform these insights into clear requirements for product improvements and new features.
• Write compelling narratives outlining both short and long-term product visions.
• Develop and maintain a roadmap and prioritized product backlog ensuring product vision aligns w goals.
• Build mechanisms to supervise progress and deliverables related to product/feature suite you own across all tech and non-tech tracks
• Identify and proactively mitigate risks to project deliverables and timelines
• Oversee performance of your product(s) and measure impact of product enhancements; communicate impact clearly across the organization and used to drive prioritization.
• Collaborate with cross-functional internal (and external) teams to deliver features with strong customer and business value

What You’ll Need:

• 8+ years of dynamic experience in digital product management or equivalent
• Bachelor's or equivalent experience in Computer Science, Engineering, Business
• Direct experience working with EMR, PIMS or health information management tech.
• Ability to conceptualize, develop, deliver and scale products or services that deliver measurable customer & business benefit
• Delivering projects from start to finish
• Comfortable with the “storytelling” of product, the crafting of a vision that speaks to a customer based on qualitative data and backed by quantitative data and customer insights.
• Building and scaling a customer facing checkout experiences in a retail, healthcare, hospitality or consumer services business.
• Expertise in medical (human or animal) technologies and platforms.
• Excellent written and verbal skills, strong sense of ownership and drive, and a collaborative work style
• Excellent analytical abilities with shown experience turning data into actionable insights
• Aptitude to analyze, communicate and present metrics, plans and decisions to support recommendations across a large organization
• High attention to detail and ability to balance multiple, exciting priorities simultaneously

Bonus:

• Pet care industry and recent trends experience
• In depth experience and understanding of the veterinary profession in the US

Work Arrangement:

• Hybrid Model: 3-days in hub location per week by end of Q1'25
• Remote: This role is NOT a remote role.