Engineering Manager (Trust & Transparency)

We are seeking an Engineering Manager who has experience building great customer-focused products and applications at scale. In this role, you will use the latest technologies while focusing on delivering value for our users. We are looking for someone with experience developing software engineers and who knows how to grow them and make teams effective.

Trust and Transparency team:

The Trust and Transparency team are focused on upholding the core values of Trustpilot by building and maintaining user Trust. We’re building a new squad committed to enhancing the integrity of our platform. As Engineering Manager of this newly formed squad, you will lead a small-medium sized team and work cross-functionally with teams including Product Management, Data Science and Data Analytics!

Across the three Trust teams, we leverage AI and Machine Learning, process high-volume data to combat fake reviews, promote trustworthy content, streamline and automate processes providing a consistent and credible user experience, and ensure all parties involved with Trustpilot are operating fairly by our terms of use. In our rapidly evolving workplace, the contributions of each team engineer are vital in maintaining and enhancing the service and experience that Trustpilot is recognised for.

At Trustpilot, we work as a team and deliver as a team. The environment that we cultivate includes working with great people who aid each other at every step, while at the same time encouraging you to do your best every day. All voices are integral as we collectively brainstorm transformative concepts to advance Trustpilot's progress.

What you’ll be doing:

• Manage one medium-sized team, fostering a culture of collaboration, accountability, and high performance
• Define, track, and drive key success metrics for team performance, system reliability, and fraud detection effectiveness, ensuring measurable business impact
• Manage the delivery of major initiatives and balance delivery with sustainable engineering practices
• Work closely with Product, Data Science & Analytics, and other stakeholders
• Define and prioritise deliverables for new products/enhanced functionality, coordinating cross-functional scoping and feasibility to support business and customer needs
• Collaborate with the engineering leadership to engage, develop and retain skilled team members
• Manage and mitigate high-risk elements of initiatives, clearly communicate issues, risks, and dependencies with stakeholders, escalating where appropriate
• Ensure teams have high technical proficiency and aim for quality
• Develop and support a great team of skilled and motivated engineers, setting clear expectations via constant feedback and 1:1s practices
• Facilitate the advancement of team members through the creation of developmental opportunities and targeted skill enhancement via mentoring and professional coaching
• Build a positive and consistent work environment based on transparency, accountability, and trust

Who you are:

• You are currently working as an Engineering Manager in a Product/Customer-driven environment, where you have managed a small-medium sized team, on top of an experienced fullstack software engineering background
• Extensive background in high-volume, scalable distributed systems
• Experience with cloud services, such as AWS, or Google Cloud and best practices for scalable infrastructure
• Experience developing and deploying Full-stack services including React, CSS, TypeScript, Node.js, Database management, and API integrations
• Ability to use data and metrics to inform decisions, effect change, and align engineering efforts with business goals
• Extensive stakeholder management experience with a focus on working with the wider business and the ability to create alignment across teams
• Solid background in API technologies and usage and a comprehensive knowledge of Agile Methodology
• Experience in coaching, mentoring, and growing your team and empowering each of them to be at their best
• An aspiration to contribute to the future of Trustpilot, and the ability to make crucial technical decisions, in a pragmatic way
• You explore cloud and SaaS platforms and make use of the services it provides

Some relevant technologies and services we use:

• Infrastructure: AWS (CDK, ECS, Lambda, SNS, SQS, ...), Docker, CloudFormation
• Languages: Typescript, Node.js, C#
• Frontend: React, Next.js, CSS Modules, SASS, Styled Components
• Database: DynamoDB, PostgreSQL, MongoDB, BigQuery

Find more on: https://stackshare.io/trustpilot

What's in it for you?

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
• Pension and life insurance Health cash plan, online GP, 24/7 Employee Assistance PlanFull access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

We offer flexibility and are offering these roles to work hybrid with a mixture of office and remote working, or if you are looking to be fully remote we are open to discussing this too! (As long as you are based in the UK or Denmark)