Business Operations Specialist (Remote in the UK)

Who We Are

In today’s work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive. 

While our headquarters is in the U.S., half of our employees and customers are outside the country. We have 36 offices in 23 nations, with significant offices in London, Frankfurt, Paris, Sydney, Shanghai, Singapore, and other major cities around the world.

Ivanti’s mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and deliver world-class solutions for our customers. 

Our Culture - Everywhere Work Centered Around You

At Ivanti, our success begins with our people. This is why we embrace Everywhere Work across the globe, where Ivantians and our customers are thriving. We believe in a healthy work-life blend and act on it by fostering a culture where all perspectives are heard, respected, and valued. Through Ivanti’s Centered Around You approach, our employees benefit from programs focused on their professional development and career growth. 

We align through our core values by locking arms in collaboration, being champions for our customers, focusing on the outcomes that matter most and fighting the good fight against cyber-attacks.  Are you ready to join us on the journey to elevate Everywhere Work? 

Why We Need You!

The Business Operations Specialist is an individual contributor role part of the Business Process Operations team. They operate as Subject Matter Experts (SMEs) overseeing and enabling business processes part of the Customer Success Lifecycle via world-class tools that drive company success. 

The Business Process Operations team has resources spread across the Americas, EMEA and APAC regions, primarily remote base employees, to ensure follow-the-sun coverage. The role requires certain level of flexibility in the working hours to maximize interactions with business stakeholders. Very sporadically weekend coverage is required when supporting large-scale system changes and is compensated by time off in lieu.

About The Team

Ivanti's Global Revenue Operations organization leads the end-to-end business process of driving predictable revenue across marketing, sales, renewals and product through transparency and execution rigor.  

What You Will Be Doing

• Perform system/s configuration tasks in support of Customer Success Business Processes for assigned applications.  
• Ensures delivery of tools/processes enablement across business function. Manages requests from business users for queries/issues related to assigned systems and/or processes.
• Approved IT Requestor for Enhancements and Projects. Captures requirements from Business stakeholders, defines acceptance criteria and performs UAT.
• Owns documentation for assigned systems and/or processes, including managing script/template library.
• Oversees project lifecycle for system/s change initiatives within SME area including tool expansion, migration and/or replacement.
• Maintains high-level awareness of all direct team systems and processes outside of SME area.
• Equipped with Admin Certification/s for assigned tools such as Salesforce.com CRM, Customer Success platforms such as Planhat, Contact Centre telephony platform such as Vonage, Federated Search platform such as Coveo, etc.
• Keeps up to date with new technologies and industry trends for area of expertise and leverages it to drive continual improvement.

To Be Successful in The Role, You Will Have

• Possess a bachelor’s degree in business or computer related field of study.
• 5+ years of related experience with a software or hi-tech company operating globally.
• Proven track record of designing and implementing new business processes and/or tooling that have led to improved business outcomes. 
• Proved track record of successfully leading change initiatives including system migrations and/or integration across global business processes and/or systems. 
• A minimum of 5+ years advanced experience specifically with Salesforce Experience and/or Service Cloud and ancillary applications. Ideally you will hold the Salesforce Admin Certification.
• Excellent interpersonal skills, ability to communicate effectively with individual contributors, teams and positively influence at management level (both one-to-one and one-to-many).
• A creative thinker with analytical mindset and problem-solving skills. Able to assess, challenge and improve effectiveness of current strategies, practices and systems.
• Strong project management and organizational skills with ability to handle various tasks with attention to detail.
• Proven ability to manage change and diffuse difficult situations.
• High level of dependability and integrity; solid team player, but also highly autonomous. Able to self-motivate and prioritize effectively.
• Supervisory experience in Operations, Customer Support/Success function is a plus.

Roadmap for Success

Our Employer Commitment

This job posting will remain active until a qualified candidate is identified.

At Ivanti, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Ivanti believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

We invite individuals of all backgrounds and abilities to apply. If you require assistance to optimize your interview experience, please contact us at recruiting@ivanti.com.

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