Job description

ASSOCIATE CLIENT PARTNER

Who are we?

Ensono is a private equity backed global business headquartered in the USA with a strong reputation as a leading managed services provider as well as a digital business enabler. We exist to serve our clients, enabling them to achieve incredible business results by leveraging our portfolio of capabilities and world-class people. We pride ourselves on delivering world-class hybrid cloud, mainframe, data, IDAM and cloud native solutions that enable our clients to do amazing things by simplifying complex business challenges and delivering new pathways to success. We have a long history of success in the EU and exciting growth plans for the region that are built on a foundation of strong relationships with our strategic partners.

Our Purpose: To be a relentless ally, disrupting the status quo, enabling our clients to do great things.

About the role and what you'll be doing:

Reporting to the Director of the Client Partner Group, you will be responsible for managing the relationship between Ensono and a defined portfolio of accounts, ensuring that we delight our clients, support their business objectives whilst continuing to create profitable revenue for our company.

Lead the Ensono relationship for a portfolio of ~20 EU based Ensono clients.
Within each of these clients, manage the revenue, identify ways to grow and retain it.
This will be done by identifying new net opportunities (bookings) and uncovering ways to save and delay revenue churn, developed from a plan you create to manage your territory.
Identify business challenges in your client base that we can address through the successful implementation of our infrastructure and services portfolio.
Leverage our expertise to improve the relationships between Ensono and our clients by leading and coordinating teams such as service delivery, operations, consulting and alliances when engaging in your accounts.
Become a subject matter expert on all aspects of our portfolio and build plans to ensure your client base are aware of the benefits of engaging with Ensono in these critical areas.
Become a trusted advisor to your clients by understanding their business needs and demonstrating how you believe Ensono can help deliver positive outcomes.
Proactively and predictably forecast the business impact of the initiatives you are driving within our client base via accurate salesforce reporting and by effective internal communication.
Create and lead the execution of detailed client plans that drive increased client satisfaction, increased revenue and healthy long-term commercial relationships.
Success will be measured in terms of bookings, renewals, churn and CSAT feedback.

IDEAL CANDIDATE

Looking for a challenge in a fast moving and growing area of our EU business
You will have some account management experience dealing with technology and services adjacent or within Ensono’s sector.
Enthusiastic about developing client experience, taking responsibility for important client relationships, and investing in your own learning and development to become a senior client partner in the future.
Can demonstrate a good level of understanding of Ensono capabilities and how to position these into existing accounts.
Experience of engaging clients and demonstrable evidence of having delivered positive client outcomes.
Motivated to build the relevant experience to enable you to have a long successful career in professional technology sales.
A team player, who works well across internal teams to drive results, and who knows how to collaborate effectively cross-functionally
Are truly passionate about technology and how it enables our clients to achieve their goals.
This role is remote first, with bi-weekly days in our London office.

Our benefits include: