Professional Services Partner Operations Manager
Job description
GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.
An overview of this role
Join a team that values your contribution!
As part of our Global Professional Services Operations team, you'll work with colleagues who are passionate about delivering customer value through partnership and collaboration. We believe in empowering our team members to innovate, take ownership, and make a real impact on our business and our customers' success.
As the Professional Services Partner Operations Manager, you'll be the architect of our partner delivery ecosystem, orchestrating seamless connections between customer needs and our global network of specialized talent. From streamlining partner onboarding to ensuring flawless delivery, you'll build and manage the operational foundation that enables our partners to excel while continuously expanding our capabilities through strategic partnerships. This role goes beyond traditional operations – you'll drive global impact across all regions, ensuring organizations worldwide have access to the expertise they need to transform their software development practices through GitLab.
What You’ll Do
Partner Operations Management
- Design and implement scalable operational processes for partner onboarding, documentation management, and system access provisioning
- Create and maintain documentation for partner operational procedures and best practices
- Administer partner access to internal systems while ensuring security protocols are followed
- Coordinate with IT and Security teams for partner system access and compliance requirements
- Prepare regular reports on partner operational health and performance
- Support partner certification tracking and renewal processes
- Support partner resource allocation and capacity planning across professional services offerings
Financial Oversight
- Oversee partner financial operations including invoicing, payment processing, and revenue reconciliation
- Develop and maintain partner relationships setting up contractual agreements and working models
- Track partner delivery metrics and financial performance
- Ensure adherence to partner agreements and operational requirements
What You’ll Bring
- 5+ years of experience in operations or similar role expertise in subcontractors or vendor management a plus.
- Background in financial operations, contract management, or accounting
- Proven track record in managing complex operational processes
- Experience with professional services delivery models a plus
- Demonstrated success in process improvement and automation
- Strong financial and accounting basics with keen analytical problem-solving capabilities
- Excellent project management and organizational skills
- Outstanding communication and relationship management abilities
- Ability to work effectively in a remote environment
- You share our values, and work in accordance with those values.
Hiring Process
Applicants for this position can expect the hiring process to follow the order below. Please keep in mind that applicants can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.
- Selected candidates will be invited to schedule a 30min screening call with one of our Global Recruiters
- Next, candidates will be invited to schedule a first interview with the Hiring Manager
- Next, candidates will be invited to interview with 2-5 teammates
- There may be a final executive interview for any IC role
Additional details about our process can be found on our hiring page.
How GitLab will support you
- Benefits to support your health, finances, and well-being
- All remote, asynchronous work environment
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Compensation
To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.
Additional details about our process can be found on our hiring page.
The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
Required profile
Experience
Other Skills
- Communication
- Analytical Skills
- Relationship Management
- Organizational Skills
- Problem Solving
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