Job description

Job Summary

In this role you will partner across departments with business stakeholders to evaluate existing productivity tools, discover new applications and provide guidance for requested functionality or enhancements of our enterprise application library. You will also work closely with IT Security, Legal and Compliance to map and implement any technical data governance requirements.

As a Senior of this department, you will be responsible for leading new initiatives, creating and implementing monitoring solutions for our enterprise application library, continuously optimize existing applications, ensuring thorough support documentation is available, mentor team members and drive innovation through a culture of collaboration and continuous improvement.

Major Duties and Responsibilities

Work closely with business stakeholders to technically evaluate, deploy and create long-term support plans for new enterprise apps
Become the technical subject matter expert for any enterprise SaaS application GeneDx purchases
Collaborate with the IT Product team to create and document our application onboarding process
Manage and review security recommendations on all enterprise SaaS applications
Discover and document any integrations with all in-use enterprise SaaS applications
Collaborate with the Legal and Compliance teams to enforce data governance policies through technical guardrails

Education/Technical Requirements

Naturally curious and assertive problem solver, looks for and identifies problems, collaboratively creates a plan, and executes the plan successfully.
Demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally.
Knowledge of scripting languages, automation and API usage.
Experience in HIPAA and/or HITRUST environments.
Ability to create thorough documentation and knowledgebase articles for new and existing SaaS applications

Experience

5+ years experience deploying and managing enterprise SaaS tools.
3+ years experience of vendor management, including ensuring compliance with service level agreements (SLAs) and relationship management
2+ years experience with SaaS integration (HRIS, Fin App, Legal, etc.)
Experience creating sustainable, long-term support models
Experience with finance and HRIS tools preferred.
Experience with low code/no code products such as Microsoft Power Platform preferred.
Ability to track, manage and update projects utilizing tools such as Jira
Experience managing tickets and requests through ServiceNow

Pay Transparency, Budgeted Range

$150,000—$170,000 USD

Science - Minded, Patient - Focused.

At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care.

Experts in what matters most.

With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry’s genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust.

SEQUENCING HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES.

From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way:

TECHNICAL EXPERTISE

High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved.
Advanced detection: By interrogating genes for complex variants, we can identify the underlying causes of conditions that may otherwise be missed.

CLINICAL EXPERTISE

Thorough analysis: We classify variants according to our custom adaptation of the most recent guidelines. We then leverage our rich internal database for additional interpretation evidence.
Customized care: Our experts review all test results and write reports in a clear, concise, and personalized way. We also include information for research studies in specific clinical situations.
Impactful discovery: Our researchers continue working to find answers even after testing is complete. Through both internal research efforts and global collaborations, we have identified and published hundreds of new disease-gene relationships and developed novel tools for genomic data analysis. These efforts ultimately deliver more diagnostic findings to individuals.

Learn more About Us here.

Our Culture

At GeneDx, we are dedicated to cultivating an environment where creativity and innovation thrive. We believe in the power of community and collaboration, where diverse perspectives are embraced, and every voice contributes to our shared success. Our team is a vibrant mix of professionals who challenge and support each other in equal measure, fostering growth both personally and professionally. When you join us, you're not just taking on a job—you're joining a movement. A movement that champions curiosity, embraces change, and believes in making an impact, one patient at a time. Cultural principles we live by:  