Luxury Travel Concierge

Job Title: Luxury Travel Concierge

(Remote Opportunity)

Company Overview: Welcome to FlyFlat, a premier luxury travel platform offering exclusive discounts on international business and first-class flights. With an average 35% savings on retail prices, and up to 80% off last-minute and one-way flights, we have become the go-to solution for high-net-worth travelers and business executives worldwide.

Since 2017, FlyFlat has built a reputation for exceptional customer service, rapid execution, and unparalleled travel solutions. With recent growth and a $14M run rate, we are expanding our team to revolutionize the luxury travel experience further.

Introduction: As a Luxury Travel Concierge, you will play a pivotal role in FlyFlat’s growth and customer experience strategy. Your mission will be to assist VIP travelers, secure the best flight deals, and ensure seamless travel experiences. This role is designed for a highly motivated, detail-oriented individual with a passion for luxury travel, customer service, and high-end sales

You will work closely with Concierge I team members and Sabre agents, providing top-tier service while ensuring operational efficiency. If you are proactive, results-driven, and thrive in a fast-paced, customer-focused environment, this is the role for you.

Responsibilities:

Client Engagement & Luxury Travel Support

• Assist high-value clients in booking first-class and business-class flights, ensuring best-in-market deals.
• Provide white-glove customer service tailored to VIP travelers.
• Solve problems in high-pressure, time-sensitive situations, ensuring seamless travel experiences.
• Own the client experience by building long-term relationships and developing FlyFlat’s brand reputation.

Operations & Collaboration

• Work closely with Concierge I team members and Sabre agents to fulfill client requests.
• Maintain and optimize affiliate relationships and balances.
• Process billing, credit card payments, authorizations, and refunds.
• Collaborate with the accounting team on end-of-month billing and reporting.

Process Improvement & Brand Development

• Enhance customer service workflows, ensuring a consistently exceptional client experience.
• Improve internal process documentation and training materials to streamline operations.
• Contribute to the growth and refinement of FlyFlat’s luxury travel offerings.

Qualifications

• Passion for international travel and luxury experiences.
• 2+ years of experience directly dealing with customers via email, SMS, and chat apps.
• Strong customer service and communication skills, with an ability to manage VIP clients.
• Highly responsive to emails, WhatsApp, and Telegram messages.
• Ability to work independently and handle high-pressure situations.
• Strong analytical ability, attention to detail, and proficiency with analytical tools.

Preferred

• Experience in a luxury sector (hotel, high-end sales, concierge services).
• Previous experience selling high-ticket items ($3,000+).
• Experience working with high-net-worth individuals, investors, CEOs, and executives.
• Strong knowledge of credit points and airline mileage programs.
• Experience in early-stage, high-growth startups with lean and efficient teams.
• Significant personal international travel experience.

Metrics for Success

• Increase in gross profit and conversion rates for serviced leads.
• Success in client "saves" and "wins" (retaining customers and securing optimal deals).
• Smooth collaboration with FlyFlat team members.
• Reduction in training time for future concierge hires.
• Time saved for FlyFlat leadership (COO & Director of Concierge Services).

Conclusion: Joining FlyFlat as a Concierge II is an opportunity to become a key player in the luxury travel industry, working with elite travelers, high-net-worth individuals, and top executives. You will have the chance to grow, learn, and contribute to the company’s rapid expansion, all while delivering world-class travel experiences. If you’re passionate about travel, sales, and customer excellence, we invite you to apply today.

Compensation and Employment Details:

• Total Compensation (OTE): $24,000–$40,000.
• Base Salary: $12,000–$20,000.
• Commissions: Team-based split.
• Bonuses: Based on team management, efficiency, continuity, and client experience.

Work Expectations & Time Off

• FlyFlat values work-life balance and encourages smart, efficient work habits. However, as a 24/7 luxury travel service, team members must be prepared to step in when needed to support VIP clients and urgent bookings.
• Flexible scheduling, with the expectation of availability for time-sensitive client needs.
• Commitment to excellence in customer service, ensuring FlyFlat remains the top choice for luxury travel.

We are excited about the possibility of you joining us in this venture and look forward to seeing the profound impact you will have on our organization.