Customer Data Engineer

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

Customer experience is at the core of everything we do at Smartly: it starts with a deep understanding of our customers and ends with leveraging the power of data and AI to deliver innovative and valuable solutions. We’re looking for a Customer Data Engineer to make data accessible and valuable to our Smartly customers. The Customer Data Engineer role is a customer facing role and sits at the intersection of customer solutions and data engineering, bridging data expertise with customer needs. The role is responsible for supporting core operational processes between customer delivery and data engineering, delivering customer reporting, executing complex data transformations and automation tasks. The ideal candidate combines exceptional communication skills to work directly with customers, with data expertise to gather solution requirements, validate solution and delivery options and ensure smooth data operations. In addition to data analysis and engineering expertise, this role requires commercial acumen to ensure alignment with Smartly’s business objectives, as well as our commitments to compliance, privacy and security standards. The role is critical to ensure Smartly customers have a first-rate experience leveraging our data and are delivered a comprehensive service and solution that will provide enduring value.

What you’ll do   

Customer Engagement

• Using a consultative approach, work directly with customers to gather data requirements and translate them into actionable solutions.

• Identify customer pain points and opportunities to address with data.

• Document high quality requirements and scope briefs.

• Validate solutions meet customer needs and commercial outcomes.

• Validate the solution meets the compliance, privacy and security requirements for the client and Smartly.

• Supporting Sales and Account Management in pre-sales activities including client meetings and creation of proposals as required.

Data Engineering

• Develop, test and implement data solutions and reports for customers as reusable and repeatable solutions.

• Analyse and transform data from various systems into standardised formats.

• Handle data cleaning, validation, transformation and mapping using tools like Python.

• Validate correctness of transformations against source data.

• Develop and maintain templates, documentation, and guidelines for consistent data processes.

• Develop and maintain processes to ensure a very high standard of data accuracy

• Support customer implementation and validation workflows.

• Test, monitor and report data transformation projects, resolving errors and exceptions as they arise.

• Collaborate with internal teams to successfully implement customer projects.

Stakeholder Engagement

• Building strong rapport with a diverse range of stakeholders leveraging these relationships to expedite time to value for customer solutions.

• Collaborate closely with Sales, Partner Success, Key Accounts, Managed Services & Customer Support.

• Collaborate with Product to turn one off solutions into long term product functionality where appropriate.

• Working collaboratively across Smartly to resolve client business and or technical issues

What you’ll bring  

Strong customer focus, emotional intelligence and business acumen.

• Ability to deal with a wide variety of stakeholders to translate client needs into complete solutions.

• Experience and proficiency sourcing, validating and documenting requirements from customers. Demonstrable track record delivering complex data engineering and analytics projects successfully: 

• Technical Expertise: Proficient in Python and SQL for data handling; advanced Excel skills (e.g., formulas, pivot tables, macros). Working knowledge of cloud platforms.

• Data Reporting: Experience in producing custom reports using tools like Power BI or similar platforms. Strong data presentation, visualisation and report writing skills.

• Data Management: Experience in data cleaning, transformation, validation, and reporting.

• Communication Skills: Strong ability to explain complex data processes to non-technical stakeholders.

• Problem-Solving: Aptitude for identifying and resolving data-related issues efficiently.

• Attention to Detail: Meticulous in ensuring data accuracy and consistency.

• Payroll Systems Knowledge: Familiarity with payroll data fields and systems is a plus. Experience and Skills: 

• Data engineering expertise: Solid understanding of data engineering fundamentals and concepts. Familiarity with orchestration, ingestion, transformation of multi-source datasets.

• Data modelling: Solid understanding of data modelling for reporting purposes. Familiarity with common methodologies such as Dimensional Modelling or Data Vault.

• Collaboration and teamwork: You'll thrive working a wide community of business and technical stakeholders to drive projects forward. Comfortable working independently as well as closely collaborating across functions to identify problems and deliver high quality solutions with business and technical rigor.

• Desirable if not mandatory is payroll and or people management legislation or product knowledge

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.