Job description

Role: Applifecycle Systems Engineer - UCCE and UCM
Location: RTP, NC/ Texas/ Atlanta / Remote
Job type: Fulltime

Job description:
Designing, Managing Cisco Unified Contact Center Enterprise technologies (UCCE), Cisco Customer Voice Portal (CVP), Cisco IP/IVR, Cisco CTIOS, Cisco Finesse, CUIC.
Good Understanding and work Experience in third party products like, Appspace, eGain, Avaloque, Calabrio, Acqueon
Must have hands on experience in VXML gateways, VVBs, SIP proxy.
Must have hands on experience with the following Cisco voice applications
Cisco Unified Communications Manager (CUCM),Cisco Unity Connection Voicemail, Cisco Presence, Expressway MRA solution, Redsky.
Experience with routine system administration tasks such as OS and application patches, upgrades and backups of the voice environment.
Information Technology Infrastructure Library (ITIL) framework, with focus on Availability management, Release management, and Change Management
Process Improvement identification/execution (e.g., optimization, proactive, Automation, innovation)
Desired Skills: Cisco Contact Center | CISCO CUCM | ITIL

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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