Helpdesk Level II

COMPANY BACKGROUND

Ingenium Aerospace is a small, flexible, and fast-paced aerospace and defense subcontractor whose mission is to provide quality actuation, rotating components, and related products and services to the aerospace and defense markets. We provide mechanical and electromechanical solutions to the complex challenges from our customers. We are noted for engineering, prototyping, and production of flight controls, utility actuation, and other types of rotating component equipment for the latest generation of vehicles.

Culturally, we operate more like an entrepreneurial early-stage firm than a traditional, often larger, company. We have a diverse group of engineers and support personnel in age, experience, gender, and thought. We welcome those with an interest and drive to be part of an exciting industry where you will be involved in a multitude of products and applications. We value our associates and encourage a collaborative and empowering environment that fosters respect, integrity, teamwork, and excellence, while providing a fun and friendly workplace as we continue to grow. 

OUR LOCATION

Ingenium Aerospace is located in Rockford, Illinois, an hour west of Chicago. The Rockford region provides a great quality of life and is an attractive regional center for people to live, work, and play. With a population of over 150,000, Rockford is large enough to provide all the services, shopping, and dining options for daily life. It is a great place for singles, young couples, and those later in life as it provides many local recreational and cultural experiences, while also only a short drive from the amenities and options of Chicago, Madison, and Milwaukee. The Rockford region is also one of the most affordable housing markets in the U.S. per The Wall Street Journal, with growing healthcare, aerospace, and logistics industries. 

OVERALL RESPONSIBILITIES

In general, this position is highly energetic requiring significant multi-tasking and exceptional communication skills across all aspects of the business. The successful candidate could be deployed to support any area in the organization deemed necessary by the Network and IT Systems Administrator. 

SPECIFIC RESPONSIBILITIES

· Ability to adapt to daily priority changes within the organization 

· Create documentation and document repair and installation steps

· Assist any area of the organization including Information Technology, Operations, and Cybersecurity

· Ability to embrace learning and grow with the organization

· Absorb high level tasks and create, formulate, and execute specific efficient plans and strategies to complete assignments 

· Maintain and update hardware and software packages

· Assist with systems imaging and onboarding/offboarding users

· Provide IT support for non-technical employees

MIMINUM REQUIREMENTS

· High School Diploma or equivalent

· 2-4+ years’ experience 

· Knowledge of networking services and common networking protocols

· Proficiency with various types of hardware and software

· Exceptional problem solving, organizational and documentation skills

· Excellent written and oral communication skills

· Demonstrated ability to overcome challenges and drive projects to completion

· U.S. Citizen, no dual citizenship 

PREFERRED REQUIREMENTS

· A technical 4-year college/university degree preferred

· A+ /Network+ / Security + / MCP / MCSE certifications

· Microsoft Windows desktop and Hyper V 

· SolidWorks Enterprise PDM software

· OSI Model and network functions

· NIST 800-171

PHYSICAL REQUIREMENTS AND VISUAL DEMANDS

The physical demands described are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with impairments to perform the essential functions.

· Normal office environment. Temperature and noise levels in the plant may require PPE

· Performing duties of job may require associate frequently talk, hear, and use hands. Vision abilities required of this job include vision, depth perception and ability to adjust focus

· Ability to lift up to 50 pounds

SALARY & BENEFITS

Ingenium Aerospace offers a competitive salary. Benefits offered include:

· Health Insurance, Dental Insurance, & Vision Insurance

· Company paid Life Insurance

· Voluntary Life Insurance

· Company paid Short-term and Long-term Disability Insurance

· 401K Participation and generous company match

· Employee Assistance Program (EAP)

· PTO (Paid Time Off)

· Paid Holidays

Working remotely is not an option for this position