Regional Operations Manager - KY

Job Title: Regional Operations Manager  

FLSA/Status: Salary

Reports To: VP of Operations  

Location: Multi-location

Department: Operations  

Travel Required: Yes, some overnight 

Supervisory Responsibility: Yes  

The Regional Operations Manager is responsible for demonstrating knowledge and application of job duties within scope of practice and functions under the direction of the Vice-President(s) and/or Director(s); respectfully interacts with all levels of staff; provides assistance, as needed, during assigned duty hours; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our teams and patients while maintaining compliance with all applicable laws, regulatory and organizational standards; supports the company’s core values.

Summary of Duties and Responsibilities:

· Full responsibility for P&L and other financial KPIs for the entire region, including the execution of improvement opportunities

· Full responsibility for budget-supported staffing plans and matrices for entire region, including execution of improvement opportunities

· Full responsibility of no-show percentages and same day no shows and cancellations for their region

· Full responsibility of IT therapy and biologic programs, including revenue targets etc. in their region

· Directly leads Clinic Managers in their region

· Collaborate with other partners such as Physician Liaisons, marketing, Patient Experiencer and Contact Center, Sr. Project Managers , Compliance, Payer Relations, ETC. to best serve their region and customers, plus create ideas for growth 

· Communication to providers when directed by Senior and Executive Leadership on change initiatives

· Build a culture of positivity, including a consistent cadence of visibility in clinics in their region

· Retain and engage current plus recruit top talent

Education, Prior Work Experience, Special Skill and Knowledge Requirements:

· 5 years of administrative management experience

· Previous experience working for a multi-site healthcare company(s)preferred

· Bachelor’s degree, preferred 

· Medical experience in physician services or related field, preferred

· Valid Driver’s License, required

· Acceptable results on Office of Inspector General, State Medicaid Exclusions, Abuse Registry Checks, Background Screenings, Drug Screen, and Sanction Checks Ability to travel to local, and non-local offices, as required

Physical Demands and Work Environment

Physical Demands 

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the physical demands. The employer retains the right to change or assign other duties to this position.

While performing the duties of this job, the employee is regularly required to prepare, inspect, place, detect or operate productivity machinery, such as a calculator, copy machine, computer, scanned faxes, and computer printer 

The employee is frequently required to remain stationary, move, ascend/descend. 

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. 

Specific communication abilities required by this job include the ability to communicate and detect, converse with others, discern, convey, express oneself, and exchange information.

Work Environment 

The work environment characteristics described here represent those an employee may encounter while performing the essential functions of this job. Remote employees are not applicable to this environment. 

The noise level in the work environment is usually moderate; lighting is in the standard range. 

The employee is subject to infectious waste, potential exposure to allergens in concentrated forms, diseases, and conditions. 

This role operates primarily in an office environment but may require occasional travel for conferences, meetings, or client interactions. 

EEO Compliance:

Family Allergy & Asthma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please Complete Survey to be Considered:  https://surveys.cultureindex.com/s/kgvM7SYDhF/102127