Payment Operations Generalist

About Us: 

Community Financial Credit Union is a full-service financial institution that serves anyone living, working, worshiping, or attending school in Michigan. We are a not-for-profit institution and have been in business for over 70 years!  

So, what makes Community Financial innovative and unique? Community Financial is not only the place you want to bank, but it is also a great place to work! We’ve been recognized as one of the Regional Best and Brightest companies for the last 18 years and nationally recognized since 2018. We have been certified as a Great Place To Work since 2023 and as of 2024, were also recognized as the Best and Brightest in Wellness in 2024.  

Our Opportunities:

We are proud to offer a variety of professional development opportunities for our team members. From mentorships to internal growth programs, Community Financial aspires to provide team members the opportunity to reach their career goals while being their true, authentic self. We pride ourselves on being an employer of choice that puts our members and team members first by offering many hybrid and remote opportunities depending on your passion. 

About the role:

The Payment Operations Generalist is responsible for processing operational payments-related tasks and providing support to both internal team members and credit union members on various inquiries and issues. The Payment Operations Generalist will serve as a cross functional member of payment operations and card operations, supporting the needs of each team. This includes but is not limited to: debit and credit cards, ATM, ACH, wires, checks, disputes, exceptions, and RTP/Faster Payment rail transactions. This individual will partner with card and payments vendors/partners to adjust parameters aimed at mitigating fraud and minimizing risk. 

This position has a starting hourly rate of $22.55, but your offer amount may be increased with relevant work experience and transferrable skills.  

A Day in the life of a Payment Operations Generalist can look like:

• Resolve card and payment operations inquiries from other departments and members.
• Monitor and process all daily payments maintenance tasks, including card fraud & disputes, chargebacks, card ordering, card blocking/unblocking, incoming/outgoing wires, check processing, ACH origination & exceptions, and RTP/Faster Payment transactions.
• Monitor and identify fraud risk and activity to ensure mitigating strategies are sufficient to minimize losses for card and payment transactions. Make appropriate decisions on daily/monthly payments limits as needed.
• Serve as subject matter expert (SME) by maintaining up-to-date knowledge of card and payment laws, regulations and rules, and ensure all third-party partners are compliant in them.
• Support leadership with the research, development, and implementation of new card and payment products.

What you bring to the table:

• High school diploma or equivalent.
• 1-2 years of card and/or payment operations experience.
• 2-4 years of financial institution experience. 

Our Culture: 

At Community Financial, our purpose is to create joy and ignite Michiganders’ impossible dreams. A culture of joy and impossible dreams is a culture of belonging: belonging is the spark. Guided by our values of Relentless Care, Hustle & Grind, Gratitude, and Huzzah!, we create a Culture of Belonging where every team member and member feels valued, connected, supported and can be their authentic selves.   

We’re relentless in our commitment to our team, offering a workplace that puts people first in the following ways: 

• Valuing and integrating belonging. We understand that to create true belonging we need to be intentional with our purpose which is why we have integrated it into all areas of our work. 

• Listening is our superpower. We ensure every team member has a seat at the table, a voice that is listened to, and leaders that care relentlessly! When we listen, we utilize surveys, feedback forums, leader  listening sessions, , focus groups, and task forces to innovate and drive the team member and member experience.  

• Cultivating safe spaces for all. Whether we are working at one of our offices or you’re working from your home or remote work location, making sure our team members are physically safe and can be their full authentic self is important. 

• Prioritizing team member wellbeing. With a trained Wellbeing advocate and dynamic benefits, we aim to provide our team members and their families with resources and support around professional, emotional, community, financial, social, and physical wellbeing. 

• Creating community through connection. Team members are encouraged to engage with our numerous Community Resource and Connection Groups. These groups build community and allyship beyond our day-to-day roles and responsibilities. Team members also have many opportunities to connect and create impact in our communities.

• Beyond Remote Work.  Our best work often happens when we have the flexibility to thrive in an environment where we’re most productive. To continue to spark joy and empower our team members, a variety of our positions allow for flexible working arrangements while ensuring you are not alone regardless of if you work from home, at any of our dynamic workspaces, or face-to-face with our members at one of our 14 branches across this great state.   

As an employer of choice shaping the future of work, we’re proud to cultivate a community of passionate advocates for the credit union movement—both within our organization and across the communities we serve.           

As a team member at Community Financial Credit Union, you’ll enjoy:

• Comprehensive medical, dental, and vision plans 
• Four weeks of PTO for all full-time team members  
• Up to 12-weeks paid paternity/maternity leave
• Lifestyle Accounts to help with your personal wellbeing 
• Family Health Benefits 
• Paid time off to observe all Federal Holidays 
• Flexible work options, including flex scheduling and work from home for many positions
• A generous 401k match 
• Numerous employee engagement activities 
• Community Resource Groups 
• Paid time off for occasions such as volunteering, caregiving, and family events 

Contact/application information:

If this description appeals to you, please submit an application! A member of CFCU’s Talent Acquisition Team will be in contact with you shortly! 

Equal Employment Opportunity Policy:

Community Financial Credit Union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws.  

Disclaimer:

This job posting highlights some of the most critical responsibilities and requirements of the position. There may be additional duties and responsibilities that are not listed above. A Talent Acquisition Specialist will be sure to discuss the role in further detail should your application be selected to move forward. 

Please note that Community Financial Credit Union does not involve Artificial Intelligence (AI) when evaluating applications. Applications for this position are reviewed by a member within the Talent Acquisition team. We are dedicated to providing an equitable and thorough review of all submissions and look forward to additional connection as the recruitment process continues!