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Call Center Support Agent - Healthcare (ZR_19968_JOB)

Remote:

Full Remote

Contract:

Part time

Work from:

Australia

Offer summary

Qualifications:

Excellent verbal and written English skills, Comfortable using web-based call software, Strong attention to detail, Basic understanding of healthcare terminology preferred.

Key responsabilities:

Backup for an AI-driven call system
Capture and store patient messages accurately

BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/

501 - 1000 Employees

See all jobs

Job description

This is a remote position.

Job Highlights:

Contract: Independent Contractor
Schedule:

Agent 1: Monday to Wednesday, 1am to 5am California time (or 5pm to 9pm Manila time) | Saturday Sunday, 8am to 1pm California time (or 12am to 5am Manila time)
Agent 2: Wednesday to Friday, 1am to 5am California time (or 5pm to 9pm Manila time) | Saturday Sunday, 1pm to 5pm California time (or 5am to 9am Manila time)

Client location or time zone: California, USA - PST

Company/client overview:

The client is a healthcare-related business that operates an after-hours call line for patients. They have developed an AI system to handle incoming calls, but require human backup when the AI fails or encounters issues. The company operates on Pacific Standard Time (PST). Their service involves capturing patient messages and concerns, not triaging them. The captured information needs to be stored in their system for later processing by their internal team.

Responsibilities:

Operate as a crucial backup to an AI-driven call system
Ensure all patient messages are properly captured and stored for follow-up
Adapt quickly to varying call volumes and system demands
Maintain patient confidentiality and adhere to healthcare communication standards
Monitor a web-based interface for alerts regarding AI system performance
Handle incoming patient calls when the AI system requires human intervention
Accurately capture and document patient messages and concerns
Input detailed call notes into the provided software system
Follow provided scripts to ensure consistent and professional communication
Maintain a state of readiness during shift hours, even during periods of inactivity

Requirements:

Excellent verbal and written communication skills in English
Comfortable using web-based interfaces and call handling software
Strong attention to detail and accurate data entry skills
Ability to remain alert and responsive during long shifts
Basic understanding of healthcare terminology (preferred but not required)

Independent Contractor Perks:

Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_19968_JOB