Senior AWS Connect Developer

ITTConnect is seeking an Amazon Connect Systems Engineer to work remotely for a client in the US. This is a position with a client that is a global leader in consulting, digital transformation, technology and engineering services present in nearly 50 countries. 

Requirements

• 10+ years of IT experience
  
• MUST be fluent in English
  
• MUST HAVE experience with Amazon Connect
  
• MUST HAVE experience with building complex call flows for large corporations
  
• Experience with implementation and design of a CCaaS platform like Genesys, Avaya, Amazon Connect.
  
• 5+ years of experience leading customer-facing technical projects in Contact Center Technologies.
  
• 2+ years of hands-on experience working with Amazon Connect.
  
• 3+ years of experience designing and implementing call routing with dynamic messaging.
  
• Proficiency with AWS services, including Lambda, DynamoDB, API Gateway, Lex (Voice/Chat Bots), S3, and Amazon Connect Streams.
  
• Programming skills in Node.js, Python, or Java.
  
• Experience with CI/CD pipelines and version control tools like GitHub or Bitbucket.
  
• Excellent communication skills and experience working with technical and non-technical teams
  

• AWS Certified Developer Associate certification.
  
• Experience with stream-processing systems: Kafka, Spark-Streaming, Apache Flink, etc.