IT Systems Engineer

As a leading provider of AI-powered extended managed detection and response (MXDR) services, Ontinue is on a mission to be the most trusted, 24/7, always-on security partner that empowers customers to embrace the future by using AI to operate more strategically, at scale, and with less risk. We believe that the combination of AI and human expertise is essential for delivering effective managed security that is tailored to a customer’s unique environment, operational constraints, and risks.

Our MXDR service combines powerful proprietary AI with a one-of-a-kind collaboration model to continuously build a deep understanding of our customers’ environments, informing how we prevent, detect, and respond to threats. Our unrivaled Microsoft expertise allows customers to achieve these outcomes with the Microsoft Security tools they already own. The result is highly localized managed protection that empowers security teams to be faster, smarter, and more cost-efficient than ever before.

Continuous protection. Always-on Prevention Services. Nonstop SecOps. That’s Ontinue.

Your mission: 

At Ontinue, we’re building an environment where you can thrive. We encourage collaboration and cross-functional learning. We’re more than just a stepping stone on your resume. We’re a company where you can thrive and grow. 

Embark on an exciting journey as an IT Systems Engineer at Ontinue, where innovation meets cybersecurity excellence! We are actively seeking a seasoned professional to join our Global IT Team. As an IT Systems Engineer, you will play a pivotal role in providing technical expertise and support for various internal applications, software systems, and Azure cloud environments. This role involves troubleshooting complex issues, automating processes, integrating applications, and ensuring the security and reliability of the IT environment. Your expertise will be vital in fostering a culture of continuous improvement in our Global IT Team.  

Join us at Ontinue and be part of a team that is shaping the future of cybersecurity!

Your responsibilities:

• Provide technical support for internal applications, troubleshooting issues, and answering user questions. 

• Serve as an escalation point for help desk inquiries, providing advanced technical assistance as needed. 

• Assist in implementing new software applications, including testing, training, and ongoing support. 

• Develop and implement automated processes to streamline IT requests/processes. 

• Continuously improve knowledge and skills through ongoing learning and development. 

• Participate with other Security & IT Operations projects or tasks as needed 

Required skills needed:

• 4+ years of experience in IT Systems Engineer, Infrastructure Engineer or a similar role. 

• 3+ years of experience providing Technical Support 

• Strong knowledge of various software applications and operating systems. 

• Experience with SSO solutions (e.g., Entra) and identity management principles 

• Experience implementing and maintaining secure standard configurations using MDM tools (e.g., JAMF, InTune). 

• Experience with platform migration and application implementation projects. 

• Proficiency in scripting language preferred e.g. Bash, Powershell, SQL, etc. 

• Exceptional communication skills, both written and verbal, along with a proven ability to collaborate with cross-functional and multi-national teams. 

• Relevant certifications such as Jamf 200 Certified Tech, Jamf 300 Certified Admin, Microsoft AZ-104, SC-300, MD-102, etc. are highly desirable. 

This is a remote North American position. If you're located in the Pacific or Mountain time zones, you'll need to be available to start work as early as 6:00 am on some days.

Come as you are!  We search for amazing people of diverse backgrounds, experiences, abilities, and perspectives. Ontinue welcomes and encourages diversity in the workplace regardless of race, gender, religion, age, sexual orientation, disability, or veteran status.

Next Steps:

If you have the skills and experience required and feel that Ontinue is a place where you can belong, we would love to get to know you better!

Learn more: www.ontinue.com.