Sales Enablement

Description

Empathy is on a mission to help families through life’s most challenging moments. Our award-winning product, powered by tech and driven by purpose, provides peace of mind by guiding families through all the tedious and time-consuming tasks associated with loss. With a combination of tech and human support, we enable families to focus on what truly matters and support them through the emotions that follow.

Our team is passionate, empathetic, and dedicated to providing world-class solutions to families in need. We work collaboratively to identify pain points and design elegant solutions that empower and support our users.

The Insurance & Wealth Solutions Team at Empathy drives enterprise sales operations, partnering with life insurance carriers, affinity groups, brokers, and other financial institutions to deliver Empathy's innovative support solutions. Our mission is to empower financial institutions to go above and beyond for families during life's most critical moments, enhancing customer experience and support offerings in meaningful ways. We work closely with Fortune 100 companies, helping them reimagine how they serve their customers, creating transformative solutions that align with empathy and care. Join us in reshaping the industry and making a lasting impact on families nationwide.

The team is composed of dynamic sales leaders with diverse experience and expertise, united by a shared passion for achieving ambitious goals, driving our mission forward, and delivering exceptional results. Together, we are dedicated to making a meaningful impact, fostering innovation, and setting new standards of success in the industry.

In this role you will

Sales Enablement

• Develop, implement, and manage sales training programs, including onboarding and ongoing education.
• Collaborate with sales leaders to create playbooks, sales collateral such as pitch decks, one-pagers, case studies, and competitive intelligence materials, tailored to different client segments ,and other team-wide resources.
• Work with marketing to ensure alignment between sales collateral and market positioning.
• Identify skill gaps and recommend tailored training to address specific needs.

Sales Support

• Maintain and optimize CRM systems and other sales tools, ensuring data accuracy and efficient workflows.
• Generate and analyze sales performance reports to provide actionable insights to stakeholders.
• Manage and improve sales processes to ensure smooth operation and alignment with business objectives.

Cross-Functional Collaboration

• Partner with product, marketing, and customer success teams to ensure sales has the tools and knowledge to succeed.
• Act as a liaison between sales and other departments to ensure alignment on company priorities and initiatives.
• Support the roll-out of new products, features, or initiatives, ensuring sales readiness.

Technology and Tools Management

• Administer and train the sales team on tools such as Salesforce, Salesloft, Zoominfo, Sales Navigator, or other CRM platforms.
• Evaluate and implement new tools or technologies to enhance sales efficiency.
• Monitor adoption and usage of sales enablement tools and resources.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• 2–5 years of experience in sales enablement, sales operations, or a similar role.
• Strong proficiency in CRM systems (e.g., Salesforce) and sales enablement tools.
• Analytical skills with the ability to derive insights from data and reports.
• Excellent communication and organizational skills.
• Ability to manage multiple priorities and work collaboratively across teams.
• Familiarity with sales methodologies like Target Account Selling, Account-Based Selling, Value-Based Selling

Preferred:

• Start up experience

The salary for this position ranges between $100,000 - $115,000 . This is decided based on many factors, including but not limited to: skills, qualifications, and geographic location.

To support our employees, we offer comprehensive benefits both in and out of the office. These include premium healthcare with options for $0 deductibles, comprehensive paid time off, and flexible parental leave. Our bereavement care includes premium access to the Empathy platform and support for employees and their families. We support financial wellness with a company-sponsored 401(k) plan and up to a 4% employer match, along with competitive stock options. With annual retreats, team lunches for our NYC office, and a remote employee stipend, we prioritize spending time together and investing in our people. We hope you will want to join our exceptional team!