Conversational Ai - Developer - Manager

Required Skills: 

• Familiarity with the Conversational AI domain, conversational design & implementation, customer experience metrics, and industry-specific challenges 

• Understanding of conversational (chats, emails and calls) data and its preprocessing (including feature engineering if required) to train Conversational AI systems. 

• Strong problem-solving and analytical skills to troubleshoot and optimize conversational AI systems. 

• Familiarity with NLP/NLG techniques such as parts of speech tagging, lemmatization, canonicalization, Word2vec, sentiment analysis, topic modeling, and text classification. 

• NLP and NLU Verticals Expertise: Text to Speech (TTS), Speech to Text (STT), SSML modeling, Intent Analytics, Proactive Outreach Orchestration, OmniChannel AI & IVR (incl. Testing), Intelligent Agent Assist, Contact Center as a Service (CCaaS), Modern Data for Conversational AI and Generative AI. 

• Experience building chatbots using bot frameworks like RASA/ LUIS/ DialogFlow/Lex etc. and building NLU model pipeline using feature extraction, entity extraction, intent classification etc.  

• Understanding and experience on cloud platforms (e.g., AWS, Azure, Google Cloud, Omilia Cloud Platform, Kore.ai, OneReach.ai, NICE, Salesforce, etc.) and their services for building Conversational AI solutions for clients 

• Expertise in Python or PySpark. R and JavaScript framework. 

• Expertise in visualization tools such as Power BI, Tableau, Qlikview, Spotfire etc. 

• Experience with evaluating and improving conversational AI system performance through metrics and user feedback 

• Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders. 

• Proven track record of successfully delivering conversational AI projects on time and within budget. 

• Familiarity with Agile development methodologies and version control systems. 

• Ability to stay updated with the latest advancements and trends in conversational AI technologies. 

• Strong strategic thinking and ability to align conversational AI initiatives with business goals. 

• Excellent project management skills to prioritize tasks, manage resources, and ensure project success. 

• Knowledge of regulatory and compliance requirements related to conversational AI applications 

• Experience in the telecom industry or a similar field 

• Familiarity with customer service operations and CRM systems  

• Certifications in AI, project management, or related areas 

Nice to Have:   

• Familiarity with data wrangling tools such as Alteryx, Excel and Relational storage (SQL) 

• ML modeling skills: Experience in various statistical techniques such as Regression, Time Series Forecasting, Classification, XGB, Clustering, Neural Networks, Simulation Modelling, Etc. 

• Experience in survey analytics, organizational functions such as pricing, sales, marketing, operations, customer insights, etc. 

• Understanding of NoSQL databases (e.g., MongoDB, Cassandra) for handling unstructured and semi-structured data.   

Project Delivery and Management:  

• Work closely with the practice leadership in leading the team and developing capabilities  

• Foster a collaborative and innovative work environment to drive the team's success.   

• Manage and oversee end-to-end project delivery, navigate complex data concepts, and ensure accomplishment of timelines and objectives  

• Work closely with practice leadership to build proposals, RFP and accounting for budgetary plans  

• Lead and advise consultants/clients as a SME to formalize solutions, data sources, datasets, data & use case clarifications that are required to get a strong hold on the business solution   

• Translate business needs into data science solutions and actionable insights  

• Drive and conduct analysis using advanced analytics tools and coach the junior team members  

• Implement necessary quality control measures in place to ensure the deliverable integrity  

• Validate analysis outcomes, recommendations with all stakeholders including the client team   

• Build storylines and make presentations to the client team and/or PwC project leadership team  

• Foster a collaborative and innovative work environment to drive the team's success  

• Collaborate with clients to understand their business goals and challenges in the Convo AI domain 

• Communicate complex concepts to technical/non-technical stakeholders.  

Firm development & Intellectual Capital development:  

• Contribute to research, white papers, blogs, and other IC development activities  

• Contribute to the knowledge and firm building activities  

What we offer:  

• At PwC, we care for the mental & physical wellbeing of our people and respect the flexibility that is needed in these difficult times. Keeping these factors in mind, we have introduced policies around Work-from-Home. Anywhere and flexible working hours.  

• Mid-year appraisal cycle to reward performance on time  

• Opportunities to solve problems which matter to our clients and have a strong, long-lasting impacts  

• Continuous learning and upskilling opportunities nurturing you to become a better leader and consultant of tomorrow. We provide you access to Massive Online Open Courses (MOOC) at no cost.  

• A world class leadership to guide you on gaining expertise across various functions and a top notch  

• Diverse peer group to support you throughout the journey  

• Interaction with the senior client leadership and a chance to meet them in person by visiting client locations (as needed) and/or permanent relocation