Join the team as a Nordic-speaking customer support specialist!

Job Title:

Job Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries in various industries such as tech, travels, telecom etc. We’re also proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

By sending in your application, you express your interest for future vacant positions and opportunities with us. If you proceed in one of these processes, we will reach out to you.

This role also offers flexibility in terms of where you work: Either from the comfort of your own home, or from one of our offices!

Job Description

As a Nordic-speaking Customer Service Advisor at Concentrix, you are responsible for assisting our customers in one of the Nordic languages Swedish, Danish or Norwegian, through inbound/outbound phone calls as well as possible email and chat functions depending on the client you represent. This position provides customer service support and resolution of routine problems regarding client's product or services.

About the role, as a Customer Support Specialist, you will be responsible for

• Bringing great customer service to the customers via phone, email and in some cases chat
• Finding solutions for each individual customer to ensure their journey runs smoothly

You must be fluent in Swedish, Norwegian or Danish and have a good command of English as we will handle both Swedish, Norwegian and Danish markets. Other than that, we'd love for you to be a flexible and dynamic addition to our team.

To do great in this role, you need:

•  Fluency in any of the Nordic languages; Swedish, Danish or Norwegian
• Passion and interest in customer service! Previous experience is not required but a valued merit.
• Ability to work from one of our offices or from the comfort of your home within the Baltic region

To make the most of your time here, we'll offer you this:

• This role also offers flexibility in terms of where you work: Either from the comfort of your own home, or from one of our offices!
• A competitive base salary
• Possibility to earn performance-based bonuses
• A job you can do from the comfort of your own home or from our offices in city center - you choose!
• Flexibility to work either fulltime or parttime with an extensive training to make you have everything you need to succeed
• Additional health insurance
• Various benefits depending on your country of residence
• Supportive and fun coworkers (if we do say so ourselves)

Start date: Multiple start dates during 2025

Working hours: Work in 8,5 h shifts, this can include both weekdays and weekends

Location: Work from home within the Baltic region or from one of our offices! These include Riga, Tallinn, Tartu and Daugavpils.

If this seems interesting to you and you want to join the team, don’t hesitate with sending in your application and express your interest for our future vacant Nordic language-speaking roles!

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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