Integrations Specialist

🌍 Global SaaS Company | $28M Series B Investment | 100% Remote or Hybrid
🚀 #1 AI business communication platform 

About CloudTalk

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue. 

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia, Glovo, and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place. 

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.

Challenge ahead: 

Are you passionate about technology, problem-solving, and helping businesses optimize their workflows? Join CloudTalk as an Integration Specialist and become a key player in connecting clients’ external tools to our powerful VoIP platform.

We are a fast-growing SaaS company revolutionizing business communications. Our mission is to provide seamless integrations with industry-leading CRMs and help businesses boost efficiency. As we embrace AI-driven innovation, we see AI as the future of our platform, incorporating AI-fueled conversation intelligence and voicebot technologies into our integrations. If you thrive in a dynamic environment and love working with cutting-edge technology, this role is for you!

👉 Explore our integrations: CloudTalk Integrations

What you'll work on:

• Become an expert in CloudTalk integrations – Deepen your knowledge of the tools CloudTalk integrates with, including industry-leading CRMs and business platforms.
• Master automation tools such as HubSpot Workflows and Salesforce Workflows to help clients optimize their processes and maximize efficiency.
• Work cross-functionally – Partner with product management, engineering, and customer success teams to enhance integration capabilities.
• Support onboarding & troubleshooting – Assist clients and internal teams in setting up integrations, resolving issues, and ensuring a smooth experience.
• Analyze and optimize – Monitor integration performance, analyze API responses, and recommend improvements.
• Drive innovation – Stay ahead of industry trends and contribute to the evolution of CloudTalk’s integration ecosystem, particularly in AI-powered solutions.
• Educate & empower – Conduct training sessions for internal and external teams on integration best practices.

What makes you a great fit:

• Strong English communication skills – Ability to explain technical concepts clearly.
• Problem-solving mindset – Analytical skills to diagnose and resolve integration challenges.
• Experience in setting up and troubleshooting integrations (e.g., Salesforce, HubSpot, Pipedrive, Zendesk, Intercom).
• Familiarity with SaaS, CRM systems, and communication platforms.
• Basic knowledge of SQL and REST APIs.
• Business-oriented thinking – Ability to align technical solutions with client needs.

Skills that are nice to have:

• Experience with integration platforms like Tray.io, Zapier, or Make (Integromat).
• Background in software development.
• Additional language skills (Spanish or German are a plus!).
• Knowledge or experience with AI-driven integrations, LLMs, and voicebot technologies.

What's in it for you:

• Expand your technical and business skills – Gain hands-on experience with SaaS integrations and industry-leading CRMs like Salesforce, HubSpot, and Zendesk.
• Master automation workflows – Develop expertise in automation within external tools like HubSpot Workflows and Salesforce Workflows, helping clients optimize their processes.
• Advance your career – Grow within a rapidly expanding company with opportunities to specialize in integrations and automation.
• Collaborate with global clients – Work with international businesses and industry leaders in the VoIP space.
• Become an AI-driven automation expert – Work with cutting-edge AI-powered conversation intelligence and voicebot technologies to enhance business communication.
• Receive expert coaching – Improve your communication and technical abilities with dedicated support and training.
• Innovate in a dynamic environment – Join a fast-growing team where creativity and new ideas are encouraged.

Why you will love to be a CloudTalker:

Growth:
💡 1-1 Coaching sessions with our resident communications advisor
📚 Leaders Academy & Learning and Development Budget

Flexibility:

🏖 Unlimited Paid Time Off
🎗️ Volunteering Days
⏳ Flexible working hours
🤩 Home office budget
💻 MacBook for work 

Well-being:
🏖Recharge Fridays once per quarter
🏋🏼‍♀️Fitness Allowance

Connectedness:
💲 Referral bonuses
👥 Virtual & physical team buildings
👕 Company merchandise

What to expect from the hiring process: 

1. Call with our Talent Acquisition Team 
2. Interview with the Team
3. Assignment
4. Culture Call and Offer

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.