Virtual Assistant - Bookkeeping & Operations (Hospitality)

Position Available: Virtual Assistant - Bookkeeping & Operations (Hospitality)
Location: Remote (Sri Lanka-based)
Hours: Full-time; 5:30 AM - 1:30 PM IST (Colombo time)

Are you an organised and detail-oriented Virtual Assistant looking for an opportunity in the hospitality industry? We are seeking an Administration Support professional to join our hospitality services team, playing a crucial role in managing invoicing, scheduling, marketing, and client support.
 

Your Main Responsibilities & Experience:

Email Management & Client Queries:
You are an excellent communicator, able to handle client inquiries, confirm payments, and assist with appointment requests. You'll manage referral processes and ensure all technical queries are flagged for follow-up.

Phone Support:
You are efficient and professional when assisting clients with appointment scheduling and rescheduling. You’ll also notify staff of cancellations and manage specialist inquiries.

Appointment Scheduling:
You will schedule client appointments based on priority and availability and send SMS reminders using Jane Software.

Invoicing & Client Management:
You will assist with invoicing, using templates and managing overdue invoices through follow-up communication.
Familiarity with Xero for invoicing is an advantage.

Marketing & Content Creation:
You will assist with basic marketing tasks, including creating Canva marketing material to support client communications and promotions.
Experience with Mailchimp and email marketing is an advantage.

What Your Profile Will Look Like:

• Must have - 1+ years of proven experience in a Virtual Assistant, administration, or client service role.
• Must have - basic bookkeeping & accounting knowledge to assist with invoicing and financial processes.
• Must have - strong communication skills: Fluent written and oral English is essential as you’ll communicate directly with clients and support coordinators.
• Must have - accountability & attention to detail: Ability to multitask, prioritize, and work with minimal supervision, ensuring accuracy in documentation and processes.
• Familiarity with Google Suite (Docs, Sheets, Calendar, etc.) is beneficial.
• Being tech-savvy is a strong advantage to navigate different software platforms efficiently.

Benefits of Joining the Elephant Teams Family:

• Fully Remote Work – Work from home, always. We provide all the equipment you need to work effectively. Never commute for work again!
• Competitive Compensation – A competitive salary package based on your experience and skills.
• Team Events – We organise regular team events to connect and engage with fellow Elephant Teams staff.
• Professional Growth – Work alongside some of the best Australian companies & executives and expand your career opportunities.

How to Apply:

If you are a proactive, detail-oriented individual with Virtual Assistant experience, we invite you to apply and join our client’s team in supporting their impactful work.

Submit your application via LinkedIn, attach your resume, and answer a few questions to assess your suitability for the role.

You must have legal working rights in Sri Lanka and be residing in Sri Lanka to apply for this role.

Looking forward to welcoming you to our team!