BA/CRM

Description

Our client is a fast-growing automation-led next-generation service provider delivering excellence in IT, BPO, and consulting services. They are driven by a combination of robust strategies, passionate teams, and a global culture rooted in innovation and automation.

Our client’s Digital offerings have helped clients achieve operational excellence and customer delight. Their focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. They are now on a journey of metamorphosing the experiences of the customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— Automate Everything™, Cloudify Everything™, Transform Customer Experiences™.

Powering our client’s complex technology solutions and services is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement to everyday complexities and, ultimately, growing the client’s business. The digitally empowered workforce of our client represents various nationalities, comprising 19,833 employees, and lives the company’s philosophy of ‘customer success, first and always’. The company reported a 2020 global revenue of USD $845.04 Mn.

We are currently searching for a Business Analyst - CRM:

Responsibilities:

• Gather requirements for CRM-related functions, including system integration and data mapping.
• Work with business sponsors and product owners to prioritize functionality and communicate priorities with development teams.
• Act as the first line of support for enhancement requests, translating them into existing capabilities or writing requirements for new capabilities.
• Collaborate with analysts and project managers/scrum masters to coordinate changes affecting cross-system processes and integrations.
• Support production teams by assisting with user setup, configuration changes, and issue resolution.
• Provide process support to help simplify and standardize business operations.
• Ensure alignment with Agile project management practices, ceremonies, and conventions.

Requirements:

• 8+ YoE in business analysis, focusing on CRM-related functions, system integration, and data mapping.
• Proven experience in writing business requirements or user stories.
• Familiarity with Agile methodologies and project management practices.

Desired:

• Domain knowledge in Private Equity.

Languages

• Advanced Oral English.
• Native Spanish.

Note:

• Fully remote.

If you meet these qualifications and are pursuing new challenges, Start your application to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: https://www.sequoia-connect.com/careers/.