Job description

Job Description:

Job Description

The SVP, Technology Strategy will lead a team of technical architects and consultants focused on driving enterprise-wide customer experience transformation through modern technology solutions. This role oversees Merkle's technology strategy practice, ensuring alignment between business objectives and technical capabilities across the full CX technology stack.

You Are:

Client-Facing, often sitting face to face with prospective customers to shape technical solutions.
A Mentor, you lead by example and challenge others to push their boundaries.
A Self-Starter, you’re an expert in your field but still eager to improve your skillset in the ever-evolving landscape of Omnichannel solutions.
Collaborative, you enjoy working with several cross functional teams on a daily basis.
An effective communicator, you have the charisma to command attention, strategize and problem-solve on your feet when needed with internal and external team members. You have a mastery of written language, able to deliver compelling technical proposals to new and existing clients.

Key Responsibilities

Technology Leadership & Innovation

Lead enterprise technology strategy initiatives spanning data infrastructure, cloud, generative AI, analytics/AI, identity resolution, and experience orchestration platforms
Drive the strategy of our client’s technical vision and architecture recommendations across virtual, inbound, outbound, and physical customer experience channels
Guide clients through technology modernization, with expertise in data lakes, CDP implementation, AI/ML platforms, and marketing technology integration
Oversee roadmaps that leverage capabilities across the full technology stack - from core infrastructure through experience delivery

Growth & Client Partnership

Develop trusted C-level relationships focused on technology-enabled transformation
Lead teams through technical discovery and solution development for strategic pursuits
Partner with capability leads to ensure technical feasibility and integration across solutions
Drive innovation through emerging technology assessment and practical application

Practice Management

Drive practice P&L accountability, including revenue targets, utilization metrics, and metric goals
Develop and manage the annual practice budget, headcount planning, and investment in advancing the practice
Track and forecast technology strategy revenue, including pull-through opportunities across capabilities
Maintain existing KPIs and reporting mechanisms to monitor practice health and growth

Operational Excellence

Build and mentor high-performing technical strategy teams
Establish technology solution frameworks and delivery methodologies
Ensure accurate scoping and estimation of complex technical initiatives
Monitor solution quality and technical risk across client engagements Cross Functional Collaboration:
You will be closely engaged with client partners, strategists, and delivery engagement leaders to shape solutions towards clients explicit and latent needs.
You will assess and recommend experience platform-oriented solutions, engineering solutions, and closely collaborate with a global distributed delivery team and practice leaders to convert client visions to reality.

Subject Matter Expertise

Maintain deep knowledge of enterprise architecture, cloud platforms, data engineering, and marketing technology
Provide thought leadership on technology trends and their impact on customer experience
Guide technical strategy across industries, translating business needs into scalable architecture
Partner with product teams and vendors to influence capability roadmaps and drive innovation

Additional Information

The anticipated base salary range for this position is $196,000 - $316,250 / year. Salary is based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit www.dentsubenefitsplus.com.

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Location:

USA - Remote - Maryland

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent

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