Technical Consultant - Cardiometabolic

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, learn, care for yourself and your family, be your true self, and live a full life. You will also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• Recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies by Fortune.
• Recognized as one of the best big companies to work for and the best place to work for diverse employees, working parents, female executives, and scientists.

The Opportunity

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses. It brings together exceptional teams of experts and industry-leading technologies to support diagnostic testing, which provides important information for the treatment and management of diseases and other conditions. The position of Technical Consultant is within our Cardiometabolic business. The Technical Consultant has primary responsibility for the LDX and Afinion products in the Abbott Rapid Diagnostics (ARDx) Cardiometabolic Business Unit.

The Technical Consultant manages the field-based technical service needs of ARDx in a defined geographical region. This includes performing in-services for identified products, making retention calls to end-user customers, building technical rapport with key customers, interacting with sales staff and distribution partners, and conducting evaluations and troubleshooting as required. This position is also responsible for retaining at-risk customers, maintaining established accounts, and contributing to the growth of existing accounts.

When not traveling, other responsibilities include maintaining a current understanding of the technical issues relevant to Abbott products and knowledge of current laboratory and Point-of-Care CLIA, CAP, COLA, and TJC testing requirements.

The position requires at least 50% travel and may average as much as 75% travel, occasionally with less than a week’s notice. Some weekend travel may be required.

This job description will be reviewed periodically and is subject to change by management.

What You'll Do:

• Establish relationships with end-user accounts in the territory. Assess training and support needs of each new and existing end-user customer. Decide on a suitable training style tailored to the account’s individual needs. Execute customized training.
• Assist Technical Support and the end user in troubleshooting all the assigned products.
• Assist with evaluations tailored to customer-specific requirements.
• Assist with accounts to ensure regulatory compliance and excellent laboratory practice.
• Develop and maintain a strong working relationship with the AE, communicating relevant account background and information.
• Identify opportunities to upsell in an account. Take necessary steps to ensure up-selling occurs, e.g., product demonstration, training, and/or coordination with Sales staff/distribution partner representatives.
• Identify inactive ARDx accounts. Assess requirements to reactivate, e.g., reselling, retraining, etc. Exercise discretion to maximize the financial impact of reactivation.
• Manage travel within the territory to control travel expenses.
• Submit accurate and timely expense reports according to company guidelines, policies, and procedures.
• Maintain compliance by entering data in Salesforce.com and related databases when necessary.
• Attend and participate in company and professional meetings, including conference and webinar calls.
• Complete all company-assigned Compliance and Product training courses (METRO) by their due dates.
• Obtain certification within the Vendor Credentialing requirements by following current immunizations, required training, background checks, and competency assessments.
• Understand and be aware of the quality consequences that may occur from the improper performance of their specific job.
• Perform other duties and projects as assigned.

Education and Experience You'll Bring:

Required:

• BS/BA degree in Medical Technology or comparable discipline.
• 3-5 years of successful track record in a technical/medical consultant role.
• Strong understanding of laboratory practices.
• Strong knowledge of the physician office market.
• Strong interpersonal and presentation skills.

Preferred:

• Approximately four to six years of medical technology background with progressive responsibility, related experience, familiarity with the industry, and ability to manage time and assigned territory.
• Ability to work in a matrix organization and influence without authority or internal staff. Strong customer service orientation.
• High level of communication skills necessary to represent Abbott to accounts and describe product features and advantages.
• Internal Contacts: Sales, Marketing, and Customer Service departments to coordinate and follow up on sales, identify leads, and resolve problems.
• External Contacts: Current and potential customers to conduct formal presentations, resolve issues/troubleshoot, and support sales and marketing.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, Facebook at www.facebook.com/Abbott, and Twitter @AbbottNews.

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

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