Senior Manager, Field Services, EMEA Corporate

About GitHub: As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 100 million people, including developers from 90 of the Fortune 100 companies, use GitHub to build amazing things together across 330+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.
Locations: In this role you can work from Remote, Netherlands
Overview:

In this role you will serve, develop, and mentor a subset of our Corporate Solutions Engineering team in the EMEA region. If you are excited to act as a player/coach, build a great team, and grow our business we want to hear from you!

 

Responsibilities:

 

 

Customer and Industry Insights

• Coaches team to synthesize and combine various business and industry insights, global best practices, experience/case studies with countries and regions, and deep industry expertise related to customers and their competitors.

• Coaches team to identify customer business requirements and matches them to product features that align closely with customer digital transformation initiatives, ensuring that the technology provided meets their specific needs. 

 

Trusted Advisor

• Leverages account information technology, industry, and business strategy to provide coaching to internal GitHub teams on customer technology profiles. 

• Proactively builds the team to develop broad knowledge of GitHub's product landscape in the customer's industry, as well as of business priorities. 

• Coaches team to act as the voice of the customer by providing insights to internal teams.

• Escalates pressing issues for customers to GitHub internal stakeholders (e.g., Headquarters) to provide the appropriate solutions for the customer.

 

Technology Strategy Formulation

• Provides analysis of overall customer situation and advises internal teams on gaps that would benefit from GitHub solutions, using a growing understanding of the business strategies that technology can support. 

• Drives efforts to resolve any blockers to solution implementation. 

 

Customer Enablement

• Enables the team to use existing and new readiness resources to support enablement plans for customer technology adoption. 

 

Marketing

• Coaches team members to act as a liaison for customers.

 

Sales Partnership

• Helps the team to align and influence business partners and customer stakeholders to target a technical win and to drive solution selection. Supports team members' pre- and post-sales activities with customers. Ensures team members develop external relationships within the customer organization.

• Coaches team to identify customer issues and present possible solutions. 

• Contributes to efforts with technical teams to solve technical challenges and pain points, as necessary. 

 

In addition, this role has people management responsibilities including driving employee growth and development, executing projects, and managing performance.

 

 

 

Qualifications:

Required Qualifications:

• 7+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience

  • OR Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 5+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience

  • OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 3+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience

  • OR Doctorate in Computer Science, Information Technology, Engineering, Business, or related field AND 1+ year(s) experience in technical consulting, technical consultative selling, or related technical/sales/industry experience

  • OR equivalent experience.

• 3+ years project/product management or technical lead experience OR 1+ year(s) formal or informal people management experience.

 

Preferred Qualifications:

• Experience with Devops and the Software Development Lifecycle; understanding of Application Security, AI tools, and CI/CD.

 

GitHub Leadership Principles:

GitHub values

• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive

Manager fundamentals

• Model
• Coach
• Care

Leadership principles

• Create clarity
• Generate energy
• Deliver success

Who We Are: GitHub is the world’s leading AI-powered developer platform with 100 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let’s change the world, together.
EEO Statement: GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!