Brightline brings virtual and soon in person behavioral and mental health care to families, when and where you need it. We are seeking an exceptional Lead Product Design Research hybrid who will drive user understanding and craft our online member & provider experiences and contribute to designing our in-person brick-and-mortar experiences. This individual will own end-to-end designs for our product experiences directly impacting our coaches, clinicians, and families that we serve. This influential role will partner closely with other team members spanning Product, Engineering, Clinical Programs, and Marketing.
Drive User-Centered Research:
Advance our culture of user feedback through research and develop a keen understanding of the kids, families, and clinicians we serve.
Be relentless in finding solutions that meet user needs, synthesizing insights and tying them back to the big picture.
Cross-Functional Collaboration:
Partner closely with Product, Clinical, and Ops to articulate forward-leaning solutions grounded in deep user insights and empathy.
Collaborate with teams to define experience-driven solutions that align with business goals and user needs.
Deliver Impactful Designs:
Design intuitive, accessible, and delightful virtual and in-person experiences by developing workflows, wireframes, prototypes, and high-fidelity designs.
Ensure consistency and usability across our product ecosystem.
Data Driven Solutions:
Establish measurable criteria for our user experience to learn and improve designs.
Ensure that product enhancements are data-driven and improve overall usability.
Strategic Prioritization & Decision-Making:
Adept at balancing short-term execution with long-term vision.
Able to identify high-impact opportunities, prioritize initiatives based on user and business value, and drive projects forward in a fast-paced startup environment.
A passion for our mission to redefine behavioral health for children and their families
5+ years of experience designing successful digital products and design systems for consumer audiences
Experience in designing, implementing, synthesizing and championing both evaluative and generative user research
Interest in organizing and maintaining a research repository
Exceptional skills in collaboration and cross-functional partnership
Ability to comfortably navigate complex flows and uncover hidden edge cases
Outstanding written and verbal communication of design rationales and research results
Ability to size and prioritize requests and identify projects of value
Self-initiated drive to jump into all aspects of design as is critical in a start-up
A humble attitude and ability to partner collaboratively with others
A commitment to promote our initiatives around diversity, equity, and inclusion
Bonus points for:
Experience in health care or mental health
Service design experience for digital and brick-and-mortar services
The interview process will require you to share your design portfolio. We’re looking for a clear and well-structured portfolio that outlines the problems you were tackling, and the process you followed.
Insurance:
Medical + Dental + Vision + Disability + Life Insurance
Time off:
14 Paid Holidays + Flexible PTO + Sick Days + Parental Leave
Stipends/Reimbursements:
Learning and Development Reimbursement
Health and Wellness Stipend
Home Office Reimbursement
Financial Wellness:
401k
Stock Options
Community:
Remote, community-focused culture
Company wide meditations
Group workouts hosted by Brightline employees!
Company Offsites
Compensation Philosophy:
At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the annual base salary range for applicants is $125,000-$174,000.
At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation that we build our mission upon. We are compelled to build a future where all families can access inclusive, high-quality care. We are committed to creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive. We are committed to systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems. We are committed to ensuring that every employee, candidate, client, and family we serve is valued and respected.
Brightline is on a mission to build a bright future for every child. We’re convening a team of leading clinicians, technologists, business leaders, and creative thinkers to completely transform what behavioral health care looks like. Together, we’re building exceptional technology and real-world care to bring families a warm, supportive, and goal-oriented experience of care that will help them thrive.
Founded in 2019, Brightline is the leading comprehensive behavioral health platform for families, backed by $215M in funding from leading investors, including Oak HC/FT and Threshold Ventures. As we grow quickly across the country, we’re looking for exceptional team members who, like us, are eager to transform behavioral health in this country and change lives.
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