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Customer Support Associate

Remote: 
Full Remote
Salary: 
44 - 44K yearly
Experience: 
Junior (1-2 years)
Work from: 
Utah (USA), United States

Offer summary

Qualifications:

High school diploma or GED required, 1-2 years of Customer Support experience, Strong written and verbal communication skills, Adaptable to hybrid work environment.

Key responsabilities:

  • Resolve small business owners’ inquiries
  • Identify and escalate risks impacting customer experience

Bluevine logo
Bluevine Financial Services Large https://www.bluevine.com/
501 - 1000 Employees
About Bluevine
Bluevine is on a mission to enable a better financial future for small business owners through innovative banking solutions designed just for them. By combining industry-leading technology and security with our team's expertise and care, we help small businesses spend their time on what matters most—the next chapter of their business. As a dynamic company with massive potential, we’re backed by leading investors such as Lightspeed Venture Partners, Menlo Ventures, 83North, Citi Ventures, and nearly 9 years of proven success. Since launching in 2013, we have grown exponentially, amassing over 400,000 customers across all 50 states and providing more than $13 billion in financing to small businesses. Our passion is driven by purpose: to give small businesses the tools they need to succeed and we’re just getting started. With a global presence of more than 500 employees, we're hiring problem solvers, innovators and collaborators to help build a better financial future for small business owners.
See all jobs

Job description

About Bluevine

Bluevine is transforming small business banking with innovative solutions like checking, lending, and credit—all tailored to help entrepreneurs thrive. With best-in-class technology, advanced security, and a deep understanding of the small business community, we’re empowering entrepreneurs to grow with confidence.

Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, we’ve been supporting SMBs since 2013, serving over 500,000 customers nationwide and growing a dynamic global team of 500 people. Our mission? To fuel small businesses with the financial tools they need to succeed.

At Bluevine, you’ll be part of a collaborative, fast-paced team that’s reshaping the future of banking. Ready to make an impact?

WHAT YOU'LL DO:

  • Resolve small business owners’ questions and requests regarding Bluevine’s products via inbound calls, outbound follow-ups, emails, and/or chats
  • Ensure customer requests are resolved efficiently and effectively while addressing the customers’ stated and unstated short-term & long-term needs
  • You become an expert on up to two products within Bluevine and create added value and memorable experiences for every customer
  • Leverage Bluevine’s innovative technology solutions and systems to process customer’s requests
  • Meet or exceed performance expectations based on key performance indicators across  customer experience, effectiveness, efficiency and other metrics 
  • Identify, resolve, and/or escalate risks and trends that may impact the customer experience
  • Represent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancements
  • Be adaptable and flexible to support business needs, including short-term scheduling adjustments 
  • Be a part of creating a fun and engaging culture 

Core Capabilities or Competencies

  • You have a passion for helping people and you love making a difference in the lives of others
  • You thrive in ambiguous and rapidly changing environments
  • Learning things quickly and making swift decisions is nothing new for you 
  • When it comes to managing difficult conversations, you know how to strike the right balance between listening, asking questions, displaying empathy and driving towards optimal outcomes 
  • Problems are welcomed challenges and you enjoy helping others resolve issues and learning new things
  • You are one of the most technologically-savvy individuals in your network and you are known for adapting rapidly to changing tools and capabilities
  • You are excited about starting a career in a fintech company that obsesses about helping Small Business Owners simplify their finances so they can get back to what matters most to them

Experience / Must Haves

  • High school diploma or GED required
  • 1-2 years of Customer Support experience including client-facing experience 
  • Candidates must be 18 years or older and adhere to all job requirements
  • Strong written and verbal communication skills 
  • Adherence to a specific work schedule, as defined by management - shifts assignments are between 8AM-8PM ET Monday-Friday
  • Work in a hybrid environment - In-office 2 days a week and at-home 3 days a week
  • Distraction free work from home environment that has reliable internet access - 100 mbps
  • Banking and financial experience are a strong plus

New Hire Hourly Pay: $23 / hour (non-exempt) 

Benefits & Perks (US Based ONLY)

  • Excellent health coverage and life insurance benefits
  • 401K with an immediate 3% company match 
  • PTO, Company Holidays, and Flexible Holidays
  • Company-sponsored Mental Health Benefits, including 1:1 therapy
  • Over $1,000 annually for a wellness benefit of your choice
  • Monthly WFH stipend
  • Generous, paid parental leave covering up to 20 weeks of leave for birthing parents and up to 12 weeks of leave for all other parents
  • Access to financial coaches and education sessions
  • Weekly catered lunches and fully stocked kitchen pantries
  • Community-based volunteering opportunities 

Required profile

Experience

Level of experience: Junior (1-2 years)
Industry :
Financial Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Client ServicesPerformance MetricBanking Services

Other Skills

  • Customer Service
  • Communication
  • Adaptability
  • Problem Solving
  • Financial Acumen
  • Empathy
  • Physical Flexibility
  • Adaptability
  • Active Listening
Are you interested?

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