Sr. Manager, ERP Support

Jacuzzi Group is a leading manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. With their headquarters in California and operations all over the world, Jacuzzi Group has been providing innovative wellness solutions for over 65 years.

We are seeking a highly motivated and technically skilled Sr. Manager, ERP/MRP Support to manage and enhance our enterprise resource planning (ERP) and manufacturing resource planning (MRP) system- Infor LN. This role will be responsible for system support, development, and integration to optimize business processes, streamline operations, and drive strategic improvements. The ideal candidate MUST have hands-on experience with Infor LN and a strong understanding of manufacturing and business processes.

Key Responsibilities:

System Support and Maintenance

• Manage daily support operations for Infor - LN ERP and MRP systems, ensuring system availability and performance.
• Troubleshoot and resolve application issues, providing timely solutions to business users.
• Monitor and maintain system health, including database integrity and performance optimization.
• Design, develop, and implement custom solutions and enhancements within the Infor LN environment.
• Create and maintain reports, dashboards, and data extracts to support business analytics and decision-making.
• Develop and maintain interfaces between Infor LN and other business systems.

Process Improvement and Optimization

• Collaborate with cross-functional teams to identify opportunities for process improvements and system automation.
• Analyze existing workflows and recommend solutions to enhance efficiency and effectiveness.
• Document technical specifications and develop best practices for system usage.

Project Management

• Lead or participate in system upgrade and implementation projects.
• Coordinate testing, training, and deployment activities for system changes.
• Develop project plans, timelines, and communication strategies

User Training and Documentation

• Conduct user training sessions and develop comprehensive user guides.
• Provide technical and functional support to users across various departments.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience leading Application Development and Support Teams
• 5+ years of experience working with Infor LN ERP/MRP systems, including development and support.
• Strong understanding of manufacturing processes and business operations.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills to work effectively with technical and non-technical stakeholders.
• Project management experience is a plus.Familiarity with databases and SQL.
• Knowledge of manufacturing and supply chain best practices.
• Experience with other enterprise software integrations.
• Strong analytical and troubleshooting abilities.

Benefits

• 401(k) with matching program
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance