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Support Manager

Remote:

Full Remote

Salary:

19 - 35K yearly

Work from:

Portugal

Offer summary

Qualifications:

Experience in team management and mentoring, Strong organizational skills and ability to balance tasks, Track record of improving processes, Excellent cross-functional communication skills.

Key responsabilities:

Manage a diverse global support team
Ensure quality support experiences for clients

GRID esports Scaleup https://www.grid.gg/

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Job description

Do you have experience managing and mentoring a diverse, global team focusing on employee development and performance management?
Are you good at staying organised and balancing tasks, making sure that both your team and customers have what they need on time?
Do you have a track record of improving processes and making the team more efficient while delivering great service to customers?
Are you a strong communicator who thrives in cross-functional collaboration, working effectively with internal teams and stakeholders?
Do you live in Europe or Central/South America and are able to work from Tuesday to Saturday (10-18 UTC +/-1h)?

If the answers to the above questions are yes, this role could be ideal for you!

The Support Manager is a leadership position in the GRID Support organization primarily responsible for ensuring we are delivering a quality support experience to our partners and clients during their whole journey with GRID.

The GRID support teams provide 24/7 support to a wide range of customer types, from B2B customers in the betting or media industry to professional esports teams. This includes live, real-time support when esports tournaments are ongoing.

This position involves managing a team of individuals and requires collaboration with a wide range of global teams within GRID, multiple levels of management, as well as a wide range of clients and partners.