About Us: Yellowstone Local is a leading Staffing and Recruitment company specializing in hiring for HVAC, Electrical, and Plumbing businesses across the United States. We are expanding our customer service team and looking for a highly skilled Customer Service Representative (CSR) to join us. This is a full-time, fully remote opportunity with significant growth potential. We are specifically looking for Philippines-based candidates.
What We're Looking For: We are seeking a highly skilled and detail-oriented Customer Service Representative with excellent English communication skills and a strong background in customer service. The ideal candidate must have high emotional intelligence (EQ), the ability to read customers effectively, and a deep understanding of customer service nuances.
Key Responsibilities:
Handle 40+ service calls per day, booking 3-6 appointments daily through calls and emails.
Deliver above-average customer service, demonstrating confidence, professionalism, and problem-solving skills.
Accurately input customer data into our software systems and manage communications and logistics.
Organize and maintain shared folders and files within Google Drive.
After the first 90 days, assist with data entry for accounts receivable (AR) and handling invoices.
Opportunity to work on Sundays if needed.
Work Schedule:
Tuesday - Friday: 7 to 8-hour shifts.
Saturday: 8:00 AM - 5:00 PM CST.
If performance is excellent, up to 45 hours per week will be offered.
Ideal Candidate:
Fluent in English with strong communication skills.
Proven track record in customer service with experience handling inbound and outbound calls.
High emotional intelligence (EQ) – able to read customers and handle situations effectively.
Extremely detail-oriented – accurate data entry and organization skills.
Familiarity with CRM systems, scheduling software, and Google Drive is a plus.
Self-motivated, proactive, and adaptable to a fast-paced environment.
Why Join Us?
Fully remote position with a US-based company.
Significant growth opportunities within the company.
Competitive compensation and potential for 45-hour workweeks based on performance.
Work with a supportive and dynamic team in a growing organization.
Interested? Apply today and become a key part of our growing team at Yellowstone Local!
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