Match score not available

Event Management Specialist

Remote:

Full Remote

Contract:

Fixed term

Experience:

Senior (5-10 years)

Work from:

North Carolina (USA), United States

Offer summary

Qualifications:

Associates degree or 3+ years of relevant job experience, Strong attention to detail, Excellent grammar and punctuation skills.

Key responsabilities:

Provide updates on network outages
Facilitate communication between repair teams and customers

Genesis10 Large https://www.genesis10.com/

1001 - 5000 Employees

See all jobs

Job description

Genesis10 is currently seeking an Event Management Specialist with our client located in Charlotte, NC. This is a 10+ month contract position. This is a 100% remote position.

Responsibilities:

Provide notification and regular updates for customer impacting network outages as well as Reason for Outage (RFO) summaries at the close of the outage
Responsible for command and control: facilitate a technical audio or group chat bridge which includes gathering necessary repair agents into one communications forum to capture live-time triage efforts
Translate technical details and documents status of repair activities into customer-facing summaries for live time outages (Network Outages/Events or Scheduled Maintenances/Change Activities) and for post-incident root cause reporting reason for outage reports
Ensure customer communication requirements are met at committed intervals to promote a positive customer experience during difficult outage scenarios
Perform escalation management to ensure outage restoration is progressing at an expected pace
Adhere to all internal processes to ensure the information is captured and that the workflow is executed accurately and within outlined service level objectives
Understand impacts associated with a given outage and ensure trouble tickets are opened and managed from incident start through closure, which includes impact correlation of different technologies or products which are down due to the same outage
Responsible for post-incident follow-up with necessary repair teams to ascertain critical information that was not available during the incident
Communicate conclusive non-proprietary information to clients
Responsible for on-time filing regulatory reports for FCC, regional, and local agencies

Requirements:

Associates degree or 3+ years of relevant job experience in a customer service role
Attention to detail
Ability to deliver concise summaries that demonstrate strong grammar and punctuation skills

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.