Job description

GrowthAssistant is seeking a skilled and motivated Discord Online Community Moderator who will moderate channels, manage a team of moderators, and ensure a safe, engaging community. Strong conflict resolution, online community management experience, and familiarity with trading or influencer marketing are preferred.

Salary: Up to Php 60,000 depending on experience

The Benefits:

Work From Home
Attendance, Performance, and Referral Bonuses
Paid Holidays and Time Offs
Health Insurance Card

Core Tasks:

Monitor and moderate Discord channels to maintain a safe, inclusive, and engaging community environment.
Oversee high-volume activity during peak hours.
Respond promptly to user inquiries and escalate technical or support-related issues to the appropriate team.
Lead and manage part-time senior moderators and volunteer moderators to ensure consistent channel quality.
Address and resolve inappropriate behavior, hacks, or technical issues affecting the community.
Collaborate with the Customer Support team to align support strategies across all platforms.
Provide an end-of-day recap via Discord to ensure effective communication and transparency.

Must Have:

2+ years of experience managing and moderating online communities (e.g., Discord, Reddit).
Proven conflict resolution and moderation skills in fast-paced environments.
Excellent written communication skills.

Nice to Have:

Familiarity with trading, finance, or gamified online platforms.
Experience managing volunteer teams or remote teams in online settings.
Knowledge of affiliate and influencer marketing trends (e.g., engaging influencers and monitoring campaign performance).

Required profile