Working Student: Customer Care Agent

We are FAIRTIQ!

FAIRTIQ is the global leader in hardware-less Check-In/Check-Out ticketing systems, simplifying public transport using an innovative geo-positioning based technology. Thanks to its state-of-the-art technology, FAIRTIQ has been widely rewarded and is currently going through a fast-paced international expansion.

FAIRTIQ Inc. was founded in 2016 in Bern, Switzerland, as a start-up with the mission of creating leading solutions for public transport.

Who we are looking for

We are expanding our customer care team and are currently seeking a Working Student: Customer Care Agent 30-40% in Switzerland or Germany. This remote position is perfectly suited for students looking to gain valuable experience in a customer-focused role while continuing their education.

Role & Duties

• Efficiently handle customer inquiries, modify journeys and invoices as needed, and escalate any issues to the appropriate departments to ensure optimal customer satisfaction and system integrity.
• Work independently from your home or any location, using tools provided by us.
• Participate in regular team video calls and occasional workshops to stay aligned with team goals and updates.

Skills and personality

• Good command of German, Italian and English. Other languages, such as French or Czech, are a plus.
• Interest in public transport and familiarity with the FAIRTIQ app are advantageous.
• Minimum 2 years of studies ahead of you.
• Quick learner, team-player and able to work independently (good self-organisation).
• Willing and available to work next to studies.

We offer

• Opportunity to work for one of the fastest growing Swiss startups.
• A dynamic work environment that allows you to complete your job from anywhere, whether remotely or in one of our offices in Zurich or Bern
• Flexible working hours, typically around 2 hours per day.
• Part-time employment (30%-40%).
• Pay-by-the hour: attractive remuneration.
• Opportunities to secure a full-time role in the future.

At FAIRTIQ, we don’t just accept difference, we celebrate it, we support it, and we thrive from it for the benefit of our employees, our products and our community. FAIRTIQ is a proud equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

Data Protection - Your personal data will be held by Fairtiq for a maximum of 12 months. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. Please contact dataprotection@fairtiq.com if you wish for your data to be removed.