Sales Coordinator, First Year Abroad and Gap

Who we are: 

CIEE is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.

Why work with us:  

• You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
• You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:
  • Paid time off and Parental leave
  • Gym Reimbursement Program
  • Employee Assistance Program
  • Short-term & Long-term Disability
  • 6 floating Fridays (based on our eligibility rules)
  • CIEE Study Abroad and TEFL Program discounts
  • 403(b) Retirement Plan with employer contribution
  • Insurance Coverage (life, travel, medical, dental, and vision) 
  • Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
  • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
• You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 29 countries.  Additionally, we help international participants from over 140 countries come to the USA each year.  Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place.

Who you are: 

What you’ll do: 

• Achieve aggressive sales targets for CIEE’s post-high school graduation portfolio including First Year Abroad and Gap.
• Complete a high volume of outbound calls daily to leads and applicants.
• Coach students and families through the application process, including matriculation and financial aid via the Academic Home/School of Record for First Year Abroad.
• Communicate with students and their families about application requirements, program acceptance, pre-departure preparedness, and offering frequent and timely updates.
• Provide pre-departure travel advising and give accurate information about how the First Year Abroad or Gap experience fits into students’ post-secondary academic journeys.
• Host webinars for students and families, presenting to large groups at a time.
• Represent CIEE at school and industry events, generating leads and converting them to open applications post-event.
• Review and accept student applications in a timely manner.
• Use the CRM system Salesforce to prioritize your enrollment pipeline and meet enrollment goals.
• Provide phone coverage for the department’s customer service line.
• Prepare and update pre-departure information, including readings and orientations.
• Other duties as assigned.

What you’ll bring:

• A minimum of 2 years of demonstrated sales, customer service, or college admissions experience.
• Excellent verbal and written communication skills.
• Ability to navigate challenging conversations.
• Language skills in Spanish, Mandarin, or Arabic are a plus.
• Experience working with diverse high school students is a plus.
• Proficient skills in Microsoft Suite and a willingness to learn new applications are required.
• Strong organizational skills and attention to detail are required.
• Flexibility to work some evening hours during heavy selling seasons.
• Knowledge of the education, travel, or work abroad industry is a bonus.
• Willingness to be a flexible team player, ready to jump in and do whatever it takes to get students prepared to travel.
• Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem Solving) and culture.
  
  

Location Requirements:

The position is available to candidates residing in Alabama, Arkansas, Florida, Georgia, Iowa, Illinois, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, North Dakota, Nebraska, New Mexico, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, and Wyoming.

CIEE believes that diversity matters and that professionals with diverse backgrounds provide diverse approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds and experiences are strongly encouraged to apply. 

Due to federal regulations, a reference and background check will be conducted as a condition of employment.