With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.
The Claims Division is seeking a Property Claims Account Manager (CAM) to join the Programs Claim Team. In this role, the incumbent will actively manage and effectively oversee assigned business accounts for commercial property claims handled by third party administrators.
Primary Job Duties:
Specifics duties include but not limited to the below:
Work with our TPA’s to ensure proper claims handling and service delivery, this includes
Performing technical claims oversight on claims with an expected value over $50,000
Attend mediations and trials
Granting reserve and settlement authority on cases above the TPA’s authority
Making coverage determinations and reviewing Reservation of Rights and coverage disclaimer letters as prepared by the TPA
Completing claims audits at TPA branch claims offices or online
Handling or facilitating administrative tasks between Arch and the TPA to ensure seamless service delivery to the client
Providing overall portfolio management of the book. Data, analysis, trending and action planning related to audits or other findings.
Provide support to program-level CAM and Programs Underwriting team in understanding key drivers of activity and loss trends for assigned programs.
Ensure timely reporting of large losses and anticipated development
Coordinate capture of CAT event data for assigned programs
Contribute claim insights to underwriting product development initiatives
Provide monthly updates to stakeholders on claim key performance indicators
Proactively review pending TPA files for potential oversight intervention
Act as the Arch Property claims contact for assigned Property accounts written by Programs, which includes:
Participating in client set-up meetings
Participating in telephonic as well as in person claims reviews
Participating in mid-term meetings
Helping to resolve any claims or service issues that arise
Work with Underwriting and Risk Control to assist in the risk selection process, which includes:
Commenting on any claims, legal or jurisdictional issues
Addressing potential solutions to current claims or service problems
Participating in meetings with brokers and/or prospective accounts
Identifying loss trends on an account or book of business level
Conducting due diligence reviews on new TPA’s
Collaborate with other internal business units such as Finance, IT and Legal on any issues, trends or projects that arise
Address state and federal regulatory issues (state insurance department audits/complaints, etc.)
Qualifications
Bachelor's degree preferred
Minimum of ten (10) years’ working experience overseeing and managing First Party Commercial Property claims. Commercial Property experience preferred.
Proper Adjuster Licenses in all applicable states
Ability to handle high severity claims
Knowledge & expertise with multiple jurisdictions
Hands-on experience and strong aptitude with Microsoft Excel, PowerPoint, Word and Power BI.
Exceptional communication (written and verbal), influencing, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal/external peers and other professionals across organizational lines
Strong problem-solving, analytical, organizational, and time management skills
Ability to take part in active strategic discussions
Ability to work independently and in a team environment
Willing and able to travel 25%
#LI-SW1
#LI-REMOTE
For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.
For Zone 1: $97,100 - $131,130/year
For Zone 3: $107,900 - $155,000/year
Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.
Click here to learn more on available benefits.
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.
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