Job description

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

Product Operations is a critical function that bridges the gap between product management, engineering, and other cross-functional teams. The Product Operations Manager plays a key role in ensuring that products are launched successfully, adopted by users, and optimized for maximum impact. This role requires a blend of technical expertise, analytical skills, and a deep understanding of the product lifecycle.

Responsibilities

Product Launch and Go-to-Market: Collaborate with product management and marketing to plan and execute product launches, ensuring all teams are aligned and ready for a successful go-to-market.
Product Analytics and Insights: Track and analyze key product metrics, identify trends, and provide actionable insights to product management and engineering teams.
Cross-Functional Collaboration: Work closely with engineering, operations, customer support, and other teams to ensure smooth product development and delivery.
Process Optimization: Identify and implement process improvements to streamline product operations and enhance efficiency.
Technical Troubleshooting: Assist with technical issues and escalations, working with engineering teams to resolve problems quickly.
Tool Management: Manage and optimize tools and platforms to streamline operations and enhance team efficiency.
Documentation: Maintain comprehensive product documentation, including roadmaps, specifications, and process guides.

Qualifications

Bachelor's or Master's degree in a relevant field, such as Business, Engineering, or Computer Science.
Strong analytical skills and experience with data analysis tools.
Excellent communication and interpersonal skills with the ability to work effectively with cross-functional teams.
Deep understanding of the product lifecycle and software development processes.
Technical proficiency and ability to troubleshoot technical issues.
Project management skills and experience managing complex projects.

Key Skills

Product Launch
User Onboarding
Product Analytics
Cross-Functional Collaboration
Process Optimization
Technical Troubleshooting
Data Analysis
Communication
Project Management

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

Work and learn from great minds by joining a community of inspiring colleagues.
Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
Explore new opportunities to learn and grow every day.
Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

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