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Business Operations Analyst

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

Bachelor's degree in a related field, Minimum 2 years in a high performance environment, Intermediate to advanced SQL query knowledge, Creative problem solver with builders mentality.

Key responsabilities:

  • Manage claims process flow
  • Own tolls, fuel, and citations through trends analysis

Kyte logo
Kyte Consumer Goods Scaleup https://kyte.com/
51 - 200 Employees
About Kyte
Kyte unlocks the freedom to go places by delivering a car for any trip longer than a ride share. We’re going after an incredibly large existing market that is characterized by poor experiences and inefficient attempts that don’t solve the one important customer need: convenience. We are dedicated to finding the perfect balance of technological and operational excellence, ensuring a seamless and magical customer experience, ultimately achieving an unparalleled level of convenience. In doing this, we’ve cultivated a values-first culture, with a team empowered to be bold, be humble, and take ownership.
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Job description

About The Role
As a Business Operations Associate at Kyte, you will lead a number of highly impactful and cross-functional workstreams related to our core operations. You will primarily be responsible for claims management and tolls & citations tracking, while lending itself to business-critical special project work as the role progresses. This role requires a deep understanding of Kyte’s business, and a highly analytical, process-oriented mindset. You will work closely together with most other teams at Kyte. This role will report to a Senior Business Operations role. 

About The Team
Our Business Operations team sits at the center of all other Kyte teams, working to constantly build a more efficient and profitable business. The team is always included on business-critical projects and constantly consulted with to make strong decisions. As Kyte grows in scale and scope, the team requires additional bandwidth to tackle more complex problems. 

What You'll Do
  • Manage claims process flow. This includes working with a team of claims specialist(s) and TPAs to drive claims to resolution quickly
  • Own tolls, fuel, and citations through trends analysis, fraud prevention, monthly reporting, and vendor management
  • Weekly/Monthly reporting of key metrics to leadershipIdentify and drive ongoing improvements for central processes
  • Manage relationships with multiple external vendors and hold them accountable to meet specific SLAs
  • Act as additional support for Surfer, Cx and market analytics and initiatives

    • Required
  • Bachelors degree in related field
  • Minimum 2 years in a high performance environmentIntermediate to advanced SQL query knowledge
  • Have a builders mentality, creative problem solver and comfort operating in ambiguity 
  • Able to communicate clearly, proactively, and concisely
  • Skilled at collecting and analyzing data to identify improvement areas

    • Preferred
  • Experience working for a startup
  • Previous experience in the mobility industry or automotive 
  • Previous experience with automotive fleetsExperience collaborating across work groups with a service-minded perspective
  • Mode or other dashboarding experience
  • Data Analytics (Google Sheets/Excel data manipulation)

    • Required profile

    Experience

    Industry :
    Consumer Goods
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    AnalyticsSQL (Programming Language)Process ImprovementClaims And Litigation ManagementIndustry Trend AnalysisVendor ManagementFraud DetectionAnalytical DashboardAutomotive EngineeringService Industries

    Other Skills

    • Problem Reporting
    • Google Sheets
    • Microsoft Excel
    • Collaboration
    • Communication
    • Problem Solving
    Are you interested?

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