SR Account Manager

We are seeking a dynamic and experienced Senior Account Manager to join our Renters Solutions team! The ideal candidate will be responsible for building and maintaining trusting relationships with our clients. As a Senior Account Manager, you will work directly with existing clients to ensure growth and increased participation through frequent communication. This will include initiating new client contracts, prepare and collect client requirements for installation, organize and conduct trainings, and ensure that client needs are understood and satisfied throughout the process.

What will be my duties and responsibilities in this job?  

• Build, maintain, and enhance client relationships.

• Lead the resolution of client issues by partnering with internal teams.

• Communicate product enhancements to existing clients as they roll out.

• Communicate and provide client feedback to the product team about portals features that they would find beneficial if implemented.

• Drive client-facing and internal meetings.

• Align with sales consultants and internal teams to ensure client requirements are met.

• Analyze client performance for opportunities.

• Increase performance year-over-year within assigned clients by identifying performance deficiencies, areas of opportunity, and recognizing ways to expand and improve business.

• Analyze client’s performance monthly, strategize, and schedule weekly appointments, Business Reviews, 5-year Performance Reviews, and Claims Reviews.

• Provide alternatives and recommendations for improvement.

• Develop strategies to improve relationships with clients and minimize complaints.

• Serve as the primary point of contact for assigned clients by addressing questions or concerns regarding operational standards to ensure effective services and client satisfaction.

• Ensure meetings are held as prescribed and include key stakeholders to effectively execute objectives.

• Facilitate, lead, and document plans for takeaways from operational/client meetings.

• Work in partnership with sales consultants and operational leads to effectively manage client relationships across the organization.

• Represent the interests of Assurant for assigned clients by leveraging recommended practices.

• Monitor quality and SLA adherence by reviewing post-implementation performance results to ensure integrity and adherence to client standards.

• Ensure client expectations and contractual obligations are met.

• Coordinate and gather information from operations to answer questions from clients or other stakeholders regarding processes, procedures, and corrective action plans (if applicable).

What are the requirements needed for this position?   

• A minimum of 5 years of experience in Account Management.

• Experience managing client portfolios, prioritizing work, conducting presentations to C-level executives, and effectively train clients on products and deadlines.

• Proficiency in Microsoft programs and Salesforce. 

What other skills/experience would be helpful to have?  

• Experience with building solid relationships with clients and strategies to achieve goals

• Drive follow-through to resolution.

• Proven facilitation, organizational, prioritization, decision-making and conflict resolution skills; ability to track and control activities in a fast-paced environment while managing multiple projects and tasks required.

• Exceptional verbal and written communication skills.

• Ability to collect, track, and analyze large amounts of data.

• Adaptability and strong problem-solving skills.

• Excellent active listening skills.

• Ability to build rapport and collaborate with others within the company and externally.

• Understanding of consumer behaviors and industry trends.

• Extensive, accurate product knowledge.

#Li-Remote

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.