Learning and Development Specialist (Remote in Luzon)

About TaxValet

We’re not just a tax company. We’re an emotions company. We believe that the work we do is a reflection of our higher purpose in life. And if the work isn’t fulfilling and enjoyable, what’s the point? At our company, our Core Purpose is to “transform negative emotions into something positive for our clients, partners, and each other”. It just so happens that we do that by eliminating the hassle and stress of sales tax. We are looking for candidates who are enthusiastic and want to work towards our Core Purpose, too.

As a fractional sales tax department, TaxValet handles everything for clients, from nexus analysis to permit registrations, filings, audit support, and more. Unlike traditional sales tax software that overpromises and underdelivers, we provide a comprehensive, custom-tailored solution that grows with our clients' businesses. And unlike traditional professional service firms, we offer an all-inclusive solution for a simple, predictable monthly rate with no billable hours. 

We're a fast-growing, fully remote, financially stable, and profitable business with an AWESOME team of 60-ish teammates. We're building a world-class fractional sales tax department, and new team members will be part of the reason why.

As a certified B-Corporation, TaxValet is committed to using business as a force for good. This means we consider the impact of our decisions on our team, clients, community, and environment. We're also a "give 1%" organization, dedicating 1% of profit, employee time, and service time to nonprofits.

We are a core-value-driven business. That means we hire, promote, and reward based on alignment with our core values:

• Feel It: We value connecting with the real emotions and experiences of others. We also value respectfully sharing our own real emotions and experiences with others.
• Shape It: We proactively contribute our ideas and talents by speaking up, challenging the status quo, and taking calculated risks to shape our future.
• Own It: We take full responsibility for our actions, decisions, and outcomes. We use both successes and failures as opportunities for growth, openly sharing lessons learned.
• Crush It: We relentlessly pursue exponential impact in our business and life.
• Question It: Be curious. Ask questions. Seek clarity in the pursuit of continuous improvement and excellence. Create a culture of fearless inquiry.

If you're enthusiastic about transforming negative emotions into something positive and want to work towards our Core Purpose, we'd love to hear from you!

Title: Learning and Development Specialist 

Location: 100% Work from home in Luzon, Philippines 

Shift: Flexible late shift - Core working hours from 8:30 PM - 1:30 AM PHT (remaining hours can be completed right before or right after that) 

About The Role

TaxValet is looking for a Learning and Development Specialist that will play a pivotal role in our culture of continuous learning and professional development within our organization. You will design, implement, and evaluate training programs that align with organizational objectives and enhance employee performance. You will contribute to the growth and success of each of our employees and the overall organization.

Your Qualifications 

Professional

• Proven experience in a learning and development, or direct training role is required
• Bachelor's degree in Education, Instructional Design, Human Resources, or a related field 
• Proficient working with a Learning Management Softwares
• You’re very comfortable learning new technologies. (And, you’ll get bonus points if you’ve used Lattice, Google Suite and Slack!) 

Interpersonal 

• You’re a problem solver at heart. You are able to see the bigger picture beyond the problem at hand, and can envision how different solutions would impact the entire organization. 
• You love being on a team. You’re more interested in your teammates winning and succeeding than you are having your name in lights. 
• You have excellent written and verbal English communication. 
• You have strong project management skills, with the ability to manage multiple projects simultaneously and meet deadlines. 
• Excellent communication and presentation skills, both written and verbal. 
• Strong analytical and problem-solving abilities to assess training needs and measure training effectiveness.

Please note that the final step before being hired is for you to arrange reference calls with three of your former managers. 

Your Primary Responsibilities

• Conduct thorough needs assessments to identify knowledge and skills gaps within the organization
• Collaborate with various departments and stakeholders to gather input and insights regarding training needs
• Develop engaging and effective learning materials, including eLearning modules, instructor-led training, virtual sessions, and multimedia presentations
• Facilitate training sessions and workshops, ensuring an engaging and impactful learning experience for participants
• Adapt delivery methods and content based on the audience, training objectives, and feedback to maximize training effectiveness
• Establish metrics and evaluation methods to assess the impact and effectiveness of training programs
• Analyze training data and feedback to make data-driven recommendations for continuous improvement
• Partner with subject matter experts to gather and verify training content, ensuring accuracy and relevance
• Communicate effectively with all stakeholders to provide updates, gather feedback, and address concerns related to training initiatives
• Oversee the organization's learning management system, ensuring proper functionality, accessibility, and user support
• Manage course catalog, enrollments, and reporting within the LMS

Specific Measures of Success

No surprises here! After a year on the job, you’ll be measured by these specific outcomes:

• Employee continuing education completion rate: Greater than 90% of the team will reach their education hours each year 
• Completion of online education and training: You will complete 3 hours per quarter of educational training.
• Completion rate of quarterly rocks: All rocks have at least an 80% completion rate for the year.

Compensation and Benefits

We believe working side-by-side with an awesome team is the greatest benefit there is, but there are other reasons why we love working at TaxValet including:

• Monthly flat salary - 77,708php
• 43 days off per year. This includes 22 holidays per year, plus 21 days of PTO per year. Yes, seriously. 
• 3 additional days off per year to volunteer and serve your community 
• 100% Remote work with flexible working hours
• The ability to participate in the company profit sharing program the year after your hire date (pending passing a financial literacy quiz.) 

Some intangible benefits include:

• In a recent survey, 100% of employees scored working at TaxValet a 9 or 10 out of 10.
• Learn relevant and in-demand skills you’ll have for the rest of your career.
• Opportunity to have a real impact and grow your career with a growing company.
• Opportunity to join company retreats. 
• A fast-growing and entrepreneurial environment.

• TaxValet was named #6 on Quartz's Best Companies for Remote Workers list in 2023. Come join us and find out why!