Customer Support Representative (Remote in North Carolina)

About the Role 

Rocket Lawyer is looking for a talented Customer Support Representative who can thrive in a fast-growing environment. The person in this position will help expand our contact center support, working directly with customers, and will require significant time on the phone. The ideal candidate will possess excellent customer service skills and genuinely enjoy helping people.We foster an environment of diversity with strong company culture and offer remote flexibility.

Responsibilities

• A customer-centric mindset. 
• You'll play a major role in ensuring long-term customer satisfaction. 
• The Customer Service Representative is providing the highest quality customer experience. 
• To support and retain our customers, you will be required to understand customer's legal needs and educate them on offerings that would most benefit them.

Requirements

• Bachelor degree preferred
• Polished and professional demeanor with excellent verbal and written skills
• Must be comfortable handling a high volume of calls
• Punctual and consistent attendance is required
• Must be available for overtime or weekend hours, as needed
• Helpful demeanor with excellent phone skills
• Energetic and highly organized, shows initiative and takes ownership of issues
• Ability to multi-task with strong attention to detail
• Personality to maintain respectful and professional behavior in situations that have irate and frustrated clients voicing concern for services or products purchased

Benefits & Perks

• Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
• Accrued PTO
• Life insurance
• Disability benefits
• Supplemental Optional Life Insurance Benefits
• FSA Options Optional
• HSA with Company Match
• 401k program with Company Match
• Fertility Assistance and Planning options
• Wellhub & ClassPass fitness platforms
• Comprehensive Pet Insurance options
• Financial Wellbeing & Student Loan Program access
• Access to additional Mental Health & Wellbeing resources
• Pre-tax Commuter/Transit Benefits
• Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates