Job description

Hunger Free America strives to build the nonpartisan, grassroots movement to enact the policies and programs needed to end hunger in the US and ensure that all Americans have sufficient access to nutritious food.

Hunger Free America is seeking a full-time Hunger Hotline Associate to work remotely to support the USDA National Hunger Clearinghouse. This role reports to the Clearinghouse Program Director. This program includes a toll-free hotline connecting families and individuals all over the country with nonprofit and government nutrition assistance programs such as food pantries, SNAP, WIC, and various other services that promote self-sufficiency. The hotline can be reached at 1-866-3-HUNGRY (English) or 1-877-8-HAMBRE (Spanish) from Monday through Friday (8 a.m. to 8 p.m. EST), excluding holidays. 

Duties May Include:

Responding to calls on the USDA National Hunger Hotline to provide referrals (by phone, text, or email) for federal and community food and social service resources (in 8-hour shifts occurring between 8 a.m. to 8 p.m. EST, Monday – Friday)

Collecting data on call trends with call surveys

Speaking with callers in crisis and de-escalating conflict

Conducting data research, validation, and entry related to the Clearinghouse Database

Translating documents and texts from English to Spanish or vice versa for Clearinghouse outreach and communications materials 

Creating and hosting presentations relating to the Clearinghouse and nutrition programs

Conducting outreach as needed

Keeping up with federal and nonprofit nutrition program changes as they occur

Other duties relating to Clearinghouse operations, as assigned

Skills/Qualifications

Education in social work, social services, public health, nutrition or other related fields 

Prior work or volunteer experience with emergency food programs, safety net programs, and other social services 

Proficiency with using Microsoft Office programs like Word, Excel, and PowerPoint

Proficiency with using office software programs such as Salesforce and Slack, or ability to learn quickly 

Fluency in Spanish (no exceptions)

Adaptability and ability to work well under pressure

Organized self-starter who works well independently

Excellent time management

Flexible schedule required (see bullet at end of list for exception)

Must be available to work at least one closing (12PM EST - 8PM EST) shift per week, with possible additional closing shifts, as-needed

Must be available to work the closing shift at least one Friday a month, depending on availability, need, and number of Fridays in a month

Typical shifts are 8AM - 4PM, 9AM - 5PM, 10AM - 6PM, and 12PM - 8PM. Shifts will rotate throughout the week and month with efforts made to keep a consistent weekly schedule when possible

An exception to the schedule requirements can be made to accommodate a schedule of 12PM - 8PM EST (9AM - 5PM PST), Monday - Friday

Essential Physical Demands - The person in this position:

Must be able to frequently remain in a stationary position

May occasionally move about inside the office to access filing cabinets, office machinery, other offices, etc. Our office location is 50 Broad Street, Suite 1504, New York, NY 10004

Constantly operates a computer and other office productivity machinery such as a phone, calculator, copy machine and computer printer

May occasionally travel around New York City and possibly outside of NYC to attend meetings, conferences, and other organizational events

Frequently communicates with staff, donors, volunteers, and clients and must be able to exchange accurate information in these interactions

To apply, please send your resume and brief cover letter.

Hunger Free America / NYC is an equal opportunity employer. People of all races, sexual orientations, ages, faiths, economic and social backgrounds, genders, physical abilities, and national origins are strongly encouraged to apply.

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