Territory Sales Manager, East Region

Who We Are: 

FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs.

What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location.

If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family!

Recent Achievements Speak Louder Than Words:

• 2024 - American Banker - #1 Top Performing Publicly Traded Bank with under $2b in assets  
• 2023 - American Banker - "Top 5" Community Bank in the Country #4 
• 2023 - OTCQX - Best 50 Companies #3 
• 2023 - 5-star Rating Bauer Financial 

What You Should Expect While Working at FFB:

• Company ownership through our Employee Stock Ownership Program (ESOP)
• A friendly, close-Knit work culture that encourages growth 
• Opportunities to Participate in Community Networking Events 
• Benefits Package

o Medical/Dental/Vision

o Life Insurance

o Paid Vacation

o 401(k) Retirement Plan

o Training & Development

o Tuition Reimbursement

o Employee Assistance Program

o Internal Job Posting & Referral Program

Ideal Candidate: 

FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways: 

• Teamwork – We collaborate, hold each other accountable, and win together. 
• Relationship – We are trustworthy, transparent, and respectful. 
• Authentic – We are humble, vulnerable, and we speak up. 
• Commitment – We are owners...Be hungry, responsive, and have a sense of urgency.

About the Position:

The Territory Sales Manager is responsible for selling merchant services products to prospective and existing customers of FFB Bank. The Territory Sales Manager will prospect their sales territory to acquire additional merchant services leads. The Territory Sales Manager will also partner with bank personnel including commercial lenders, branch managers, personal bankers, and tellers, in helping to generate and respond to referrals of merchant services prospects. The Territory Sales Manager will be a subject matter expert for merchant services and will be responsible for the servicing/support of our merchant services clients, including troubleshooting and issue resolution.

This position includes a robust commission structure. 

Essential Duties:

• Prospects for new merchant services accounts and cross-sells additional banking products. 
• Prepares proposals and performs sales presentations and product training at client locations.
• Prepares client implementation documents. Prepares and maintains client files.
• Performs follow up with Merchant Services referrals from bank employees.
• Provides telephone support and acts as primary customer service contact for Merchant Services customers to assist with general account inquiries, technical support, billing, and any other special requests.
• Monitors portfolio reports (low volume, no activity, inventory record).
• Acts as liaison to branch staff with qualifying Merchant services prospects and joins them in sales activities to generate new business (call blocks, outbound visits, Bank huddles).
• Performs pricing review of regional competitors, maintains prospect database and monthly sales reports tracking on-going activity. 
• Performs periodic portfolio reviews to identify revenue opportunities.
• Participates in bank trainings as required specific to the merchant services department.
• Participates in job specific training and other various Bank training programs, as necessary.
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy.
• Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action. 
• Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules, and regulations, and adhere to Bank Secrecy Act (BSA) responsibilities that are specific to the position.
• Follows policies and procedures; complete administrative tasks correctly and on time, including mandatory Bank Compliance Training; supports the Bank’s goals and values; benefits the bank through outside activities.
• Treats people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.

• Candidate must be located in a major city within one of the following East region states: GA, PA, NY, FL, TN, or MA.
• Associate degree or higher in Business, Finance, Economics, or another related field preferred. 
• Minimum 3 years Merchant Services sales experience – strongly Preferred.
• Minimum 2 years Business Development/Sales related experience and/or training preferred. 
• Demonstrated ability to cross-sell and explain all products and services with confidence and authority.
• Ability to work with minimal or no supervision while performing duties.
• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence, and procedures, speak clearly to customers and employees.
• Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
• Current driver’s license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities.