Support Program Manager

Support Program Manager

  

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Job Description:

   

Serves as HPE Services Hybrid Cloud Support Program Manager for HPE Storage/Hybrid Cloud New Product Introduction, feature addition/modification, sustaining, and other related projects. Owns management, monitoring, and articulation of Hybrid Cloud Support processes and deliverables, to align with Hybrid Cloud Support, Storage and Hybrid Cloud product, the broader Services/Operations organization, and other HPE processes and business outcomes.

Note: Experience with release of hardware, software, and integrated solutions is highly desired.

Responsibilities:

• Acts as PM/representative for Hybrid Cloud Support in relevant projects, as assigned. Represents Hybrid Cloud Support in regular NPI/feature/sustaining project meetings.

• Ensures timely completion of critical Hybrid Cloud Support processes, such as Supportability assessment. Manages dependencies, gaps, and progression toward schedule. Escalates as needed to mitigate or overcome challenges.

• Ensures alignment of Hybrid Cloud Support processes, time lines, and expectations with other Services, Support, and HPE frameworks and processes, such as product lifecycle management. Identifies inconsistencies and gaps, and works with constituent teams to resolve.

• Manages engagement with OEM, partner, or other external groups, in order to enable design and implementation of support processes, tools, and other requirements.

• Leads or contributes to process and experience improvement efforts.

• Creates and delivers status reports as required by the project team and Hybrid Cloud Support or Services, at checkpoints and ad hoc.

• Reviews and contributes to creation/management of requirements, such as Marketing and Business Requirements.

• Ensures precise and timely communication between Hybrid Cloud Support teams and with other HPE stakeholders, such as tools teams.

• Maintains Hybrid Cloud Support dashboard/view of NPI/feature/sustaining efforts. Creates or contributes to other Change Management processes and deliverables.

• Works closely with Hybrid Cloud Support SMEs and management to define internal NPI/feature/sustaining processes. Identifies inconsistencies and gaps, and works with constituent teams to resolve.

• Creates and owns associated Hybrid Cloud Support business process collateral, such as workflows and project templates.

• Other relevant project management duties or responsibilities, as needed.

Education and Experience Required:

• Bachelor's degree or equivalent in computer science, engineering, or related field of study.

• 5+ years as a professional Project Manager, preferably in an enterprise technology company

• 8+ years of relevant work experience. Preference given to experience with an enterprise Support/Services organization.

• Understanding and knowledge of the storage or clous services industries.

• PMP certification preferred.

Knowledge/Skills/Competencies:

• Experience with OEM and other third-party relationships is highly desired.

• Teamwork skills and experience to lead/drive teams to achieve results for complex, ambiguous, and time-sensitive projects.   

• Demonstrated ability to work with global teams and all levels of leadership.

• Sufficient technical knowledge of storage to allow collaboration with technical experts

• Strong language skills to document and communicate all aspects of projects to internal and external customers, suppliers, and associates.

• Excellent organizational and communication skills.

• Proficient in Microsoft Office Suite, especially PowerPoint.

• Ability to use online project/planning tools, such as Smartsheet or Sharepoint.

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Agile Methodology, Agile Scrum Development, Analytical Thinking, Bias, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#unitedstates

Job:

Engineering

Job Level:

TCP_04

    

States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.

USD Annual Salary: $101,900.00 - $234,500.00

Estimated job application period closure is March 2025. While this is the expected application time frame, there are many factors which may result in a change. If this position is still open beyond the anticipated closure time frame, it is likely HPE is still actively recruiting for this role and all qualified and interested candidates are encouraged to apply.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. .