Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
The Enterprise Solutions Development Consultant works with Support Sales in the solution design and development of custom enterprise-wide integrated service programs to external customers, often involving multi-function and multi-vendor efforts. Works in the pre-sales, collaborative and consultative roles with various service and support sales teams. These roles include development of custom service support models that meet both customer and Agilent requirements. In addition to development and pricing, other roles include support/assistance in proposal writing, customer visits as needed, and statement of work development and finalization. They also translate business needs into technical consulting services and solutions, which improve the performance of client's organization.
This role also:
Proactively build relationships with both internal and external stakeholders.
Understand stakeholders needs and provide appropriate feedback within Agilent.
Meet customer and stakeholder needs through the understanding and optimization of services.
Work closely with various sales/service account teams to meet customer needs and drive sales and margin growth.
Assume ownership of tasks, issues, communications and drive effective resolutions.
Work with sales and delivery teams to ensure enterprise-wide services and support design and modeling meets both the customer and stakeholder requirements.
Participate in assigned projects as a Subject Matter Expert in specialized areas of expertise, e.g. Compliance, Lab Operations, Systems, etc.
Demonstrate support of enterprise-wide service products direction
Help drive success of all of Agilent services business.
Participant in cross-functional teams as assigned
Initiate action for problem resolution.
Builds partnerships with sales teams membership (both services and instruments) to ensure both revenue and margin growth.
Work with Support Sales team, based on subject matter expertise, to increase overall knowledge and effectiveness of the Support Sales team.
Disciplines:
Technical Solutions:
Designs, scopes, and develops the technical components of system solutions and/or services.
Integrates Agilent products and services (at the system level) into customer's environment, which may include 3rd party products, enhancements to Agilent products, or defining new Agilent product or service offerings to meet client requirements such as operational optimization of the customized solution.
Is accountable for the technical validity and interoperability of solutions.
Proficient using Excel with large data sets
Education:
Is responsible for the delivery (instruction, mentoring, and consulting) of customer educational services in assigned business segments (core business/solution business).
Translates client's educational requirements into single seminars, customized solutions or projects, which improve the effectiveness/intellectual capital of customers.
Develops customized solutions to match client's needs.
Bachelors or Masters Degree or University Degree or equivalent.
4+ years of relevant experience.
Laboratory instrument service and maintenance experience.
Knowledge of laboratory relocation requirements.
Contracted third party/vendor service provider management and relationship experience.
Ability to work in a supportive and collaborative role for both service and sales teams.
Knowledge of laboratory instrument service and maintenance business (process & financial).
Excellent written and verbal communication skills.
Understanding of customer contracting and scope of work (SOW) development.
Knowledge of design, modeling, and pricing of lab instrument service and maintenance programs.
Basic GMP and GLP understanding is preferred.
Knowledge of Quality process improvement is preferred.
Basic project management skills or training. Experience preferred.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least February 11, 2025 or until the job is no longer posted.The full-time equivalent pay range for this position is $93,760.00 - $175,800.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.
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